Customer Service-Oriented Support Specialist
Resume:
BRITTANY L. BASKIN
*****.******@*****.***
Winnetka, CA
EDUCATION
Graduated 2008
Apollo High School
Simi Valley, CA
SKILLS
Strong people skills
Quick learner
Proficient computer skills
Excellent phone etiquette
Highly motivated & professional
Accountable customer service
Social Media Management
Editorial and Content
Management
Media Buying
Customer Relationship
Management
Customer Service
Microsoft Word
Marketing
Strong Work Ethic
Energetic
Self-Motivation
Customer Interaction
Management
Music Industry
Telephone Skills
Computer Literacy
INTERESTS
Professional Development
Customer Service
Business Development
Marketing/Media
REFERENCES
James Kelsch – Manager
Mindy Brazner – Account Executive
Richard Granados – Assistant Manager
PROFILE
The last 9 years focusing on raising my son while working. I have an amazing support group, with family and close friends, which I can rely on to help guide me in getting a career established for myself and my family. I am highly motivated and eager to bring value to the company that I work for.
EXPERIENCE
IN HOME SUPPORT PROVIDER
I.H.S.S. - Winnetka, CA January 2023 – January 2026
Responsibilities included the following items/areas;
Live In Caretaker for elderly woman.
Driving to appointments, cooking, cleaning.
Help with medications
Bathing
Help with Daily & Nightly Activities that Patient is unable to do.
(Patient has strong medical restrictions and cant do much herself, therefore I’m providing constant monitoring and assistance throughout the day.
UBER DRIVER
UBER – Winnetka, CA July 2019 – January 2023
Responsibilities included the following items/ areas;
Passenger trip
Rideshare
Special Events
Delivery pickup and drop off
Pre booked ride services
CATERING LEAD
Urbane Cafe – Agoura Hills, CA October 2017 – July 2019
Responsibilities included the following items/areas;
Administrative/Customer Service – Customer interaction by confirming orders for the following day.
Packaging set including proper utensil kits for the catering.
Oversight and preparation of gourmet salads and sandwiches including proper plating of the ordered catering.
Delivering of the catering orders in a safe and timely manner.
MANAGER
Mantikor Recordings – Agoura, CA September 2013 – November 2015
Responsibilities included the following items/areas;
Production oversight.
Marketing initiatives, including social media accounts.
Show bookings and content distribution.
HOUSEKEEPER
Yvonne’s Cleaning Service – Agoura, CA May 2011 – August 2013
Responsibilities included the following items/areas;
General Housekeeping duties – laundry, cleaning, windows, bathrooms.
HOME RETENTION SPECIALIST – Branch Closed
Bank of America Mortgage – West Hills, CA February 2010 – March 2011
Responsibilities included the following items/areas;
Placing outbound calls as well as receiving inbound calls.
Coordination of listing sales dates in the Foreclosure department.
Award recipient as top performer for Right Party Contacts – May 2010.
Advanced internally from collector in the Home Retention Department
Then advanced to the position in the Foreclosure Department
Then promoted to the Mortgage Modification Department.
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