Customer Operations & Supply Chain Manager

Tony DiSiro

Contact: Cell: 215-***-**** Email: *******@*******.***

Motivated, solutions-oriented professional with over 25 years combined experience in Manufacturing, Products, Project Inventory, Sales Management, Supply Chain Demand Planning/Forecasting and Customer Operations roles. Skilled communicator able to effectively manage change and deliver results. EXPERIENCE

TEVA Pharmaceuticals, Inc.

Manager, Customer Operations: November 2017 – May 2023 Institutional Sterile Injections: Oversight of business activities within Customer/National Accounts, Supply Chain, Inventory Management, Product Management, Sales and Messaging Execution. Performance & Accomplishments

• Manage inventory supply for >200 NDC’s of pills/caps/sterile injection to national and regional accounts exceeding sales growth of over $300 million.

• Partner with VP of Sales, VP of Marketing and National Account Managers (NAMS) to foster cross-collaborative culture across selling sleeves, prioritize innovative marketplace opportunities within must win markets while engaging key stakeholders to cultivate broader impact.

• Operationalize weekly customer calls with key accounts: McKesson (Rite-Aid, NorthStar Private Label, Specialty & C1), Cardinal (CVS/Caremark) & AmerisourceBergen Dba Cencora (Walgreens Boots Alliance) and indirect and private label accounts (Premier, Nova+, Apexus & Vizient) including six regional Wal-Mart Distribution centers. Net worth $475M advancing organizational effectiveness through impactful messaging aligned to performance metrics, backorders, item transitions, scheduled and ad-hoc reporting ensuring 100% resolution.

• Alignment via weekly/monthly calls with manufacturing sites located in USA, Italy, Romania, The Netherlands, Croatia and Israel to ensure demand planning/forecasting and supply chain stayed current on forecasts and proactive with Manufacturing Production Scheduling (MPS) delivering accuracy greater than 95%.

• Maintained, implemented and collaborated with Supply Chain, Pricing and Marketing on Full Line Bid (FLB), Request for Product (RFP), One Time Buys (OTB) including New Business Opportunities (NBO) to grow additional business revenue resulting in >10% year over year.

• Successfully tested and launched “SAVII” inventory release software platform to Customer Inventory Management

(CIM) team following ORACLE to SAP system wide for flawless transition of millions of pills/caps/sterile injections.

• Pioneered drug shortage reporting platform to FDA/UOU/ASHP during COVID which increased timely communication and engagement for patients and caregivers.

• Implemented and managed full-cycle product launches, prioritizing incoming order processing, resolution of open- order reporting, follow-up, tracking of existing orders and order allocation.

• Implementation team member for the state licensing project for Teva’s order management system (OMS); provided system validation tests and support rollout/execution.

• Internal/external stakeholder alignment with Customers, Marketing, Business Analytics, Demand Planning/ Forecasting, Supply Chain, Strategic Customer Group, Key Opinion Leaders and others to maximize local impact and identify new business opportunities.

• Proud recipient of multiple TEVA STAR AWARDS for execution of exceptional work in Marketing, Sales and Supply Chain and “going above and beyond to ensure the continuous flow of life saving medications to the patients we serve.”

Previous roles at TEVA Pharmaceuticals, Inc.:

• Lead, Customer Operations Inventory Management: August 2015 – October 2017; Promoted

• Senior Trade Account Specialist: December 2011 – July 2017; Promoted

• Call Center Specialist: August 2010 – November 2011; Promoted

• Call Center Associate (Temporary Assignment): January 2008 – July 2010; permanent offer extended Tony DiSiro

Contact: Cell: 215-***-**** Email: *******@*******.*** EXPERIENCE – continued

Henkel/Loctite Corporation

Sealant & Adhesive Sales Specialist – Regional Territory: New Jersey, Delaware & Eastern Maryland: March 2006 – February 2007

Sealant & Adhesive Sales Specialist responsible for the implementation of the Sales and Marketing business plan for the MRO/OEM technology workshop designed to drive sales to the organization. Performance & Accomplishments

• Implemented MRO/OEM technology workshop for General Mills, Progresso Soup, Lockheed Martin and other large manufacturing organizations.

• Partnered with OEM Facility Engineers, Operations and Purchasing departments to provide guidance for adhesive and sealant applications to be used during the manufacturing process to create the finished product.

• Responsible for managing and communicating all current project status updates as well as acquiring competitive market data for strategic marketing plans.

• Material management and project planning for trade show events.

• Achieved “Train the Trainer” certification from Henkel Loctite’s “Best Practices” workshop. CRC Industries, Inc.

Inside Sales Representative: September 1999 – February 2006 Direct internal sales support for one Zone Manager, seven Regional Managers, and eight manufacturing sites dispersed within the 26 Western States.

Performance & Accomplishments

• Negotiation of special pricing leveraging system solutions in collaboration with the VP of Zone, Regional Managers and distributors for Western Zone ensuring alignment of final pricing structure and delivery schedule.

• Publish and distribute chemical surveys, pricing agreements and modifications as well as resolve client disputes to resolution on a weekly basis.

• Increased sales year-over-year through proactive outbound selling efforts and relationship building for each independent distribution channel.

• Proactively conduct outbound phone sales calls to initiate new business opportunities.

• Construct floor plans, manage materials and booth display for all zone trade show activity.

• Recognized by CRC’s Top Sales Award for two consecutive years (2002/2003) for highest sales of chemical specialty products sold through industrial distribution channels for designated Region. Previous roles at CRC Industries:

• Production Line Worker: February 1996 – August 1999 EDUCATION

Bachelor of Science Degree in Business Administration/Marketing Delaware Valley University Associate Degree in Business Administration Bucks County Community College SKILLS/EXPERTISE

• Business Intelligence Reporting

(Oracle & SAP)

• Oracle Order Management

• SAP Order Management

• UOU/ASHP/FDA Drug Reporting

• Forecasting/Demand Planning

• State/Local Pharmaceutical/DEA

licensing

• Project & Product Management

• Discoverer

• ACT

• Salesforce

• PriceRight™ (Pricing & New

Business Database)

• DEA Controlled 222 documentation

• Microsoft Office

• Content Design & Development

• Technical Training

• Maintain OSHA/SOP updates.

• Product Launch

• Performance Metrics

Contact this candidate