Concierge/Customer Service Representative

April Bell

Gary, IN ***** +1-312-***-**** ***********@*****.***

Professional Summary

Reliable professional with experience in security, customer service, and team leadership. Demonstrated attention to detail during emergency situations, managed daily reports, and ensured safety compliance. Skilled in cashiering, cross- selling, and training new staff, with a proven ability to maintain organized, customer-focused environments across multiple industries.

Willing to relocate: Anywhere

Work Experience

Security Officer/Concierge

Titan Security Group Chicago, IL

February 2018

• Demonstrated excellent attention to detail during emergency situations, ensuring safety and compliance

• Followed all security and safety regulations, maintaining a secure environment for staff and visitors

• Completed hourly and daily dispatch reports, improving incident tracking and communication

• Patrolled parking lot to deter theft and ensure safety of vehicles and property

• Greeted vendors and visitors at arrival, enhancing customer experience and site security Customer Service Representative (CSR)

PLS Financial Services Chicago, IL

June 2017 to January 2018

• Processed cash checks, sold money orders, and paid bills, ensuring accuracy and efficiency

• Handled Western Union transactions and cross-sold products, increasing revenue opportunities

• Completed title transfers, city stickers, and plate stickers, streamlining customer transactions

• Provided excellent customer service to enhance client satisfaction and retention Customer Service Representative

Fairplay Finer Foods Chicago, IL

August 2016 to May 2017

• Performed cashiering duties such as checking customers out in a timely manner, improving checkout efficiency

• Processed Western Union transactions and returns, ensuring accuracy and customer satisfaction

• Provided excellent customer service to enhance the shopping experience Lead Trainer/ Line Leader

Blocksom & Company Michigan City, IN

August 2012 to May 2016

• Ensured the production line progressed efficiently by monitoring workflow and addressing issues promptly

• Trained all new employees, improving onboarding effectiveness and team performance

• Provided excellent customer service to internal and external stakeholders Lead Beauty Advisor

Walgreen Co. Michigan City, IN

December 2010 to July 2012

• Maintained a clean and presentable cosmetics area, enhancing customer experience

• Ensured all planograms were up to date, optimizing product placement and sales

• Balanced cash registers accurately, reducing discrepancies and supporting smooth operations Education

Business Management (Diploma)

Chicago Vocational Career Acad High School Chicago, IL September 1984 to June 1988

120 Externship Hours completed

Brown Mackie College-Merrillville

Skills

Communication skills Safety Compliance Cashiering Inventory Control Cash Handling Front desk Law Enforcement Writing Skills Typing Hospitality Guest services Microsoft Word Cash handling Conflict Management Phone etiquette Time management Banking Loss Prevention Computer operation Computer Skills Strong Customer Service Skills, Verbal and Written Communication Skills, Excellent Decision Making and Problem Solving, Organizational and Detail- Oriented, Adapt easily to change and Quick learner. Organizational skills Customer service Visitor Management Cleaning Experience Emergency Response Microsoft Office CCTV Management Microsoft Excel English Analysis skills Interviewing Store Management Experience Security Sales Microsoft Powerpoint Surveillance Multi-line phone systems Incident Reporting Certifications and Licenses

PTC Security Training Academy

February 2017 to Present

I successfully completed my 20 Hour Basic Training Course for a Security Contractor Agency. PERC Card

Security Guard

First Aid Certification

EMS Safety, AED, CPR, and First Aid

January 2021 to January 2023

Additional Information

Authorized to work in the US for any employer

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