E-Commerce Operations & Customer Support Professional

Hannah McElyea

Rockwall, TX 903-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Versatile, growth-minded operations and customer service professional with extensive experience spanning e-commerce management, creative small business ownership, hospitality leadership, and corporate client support. Proven track record of managing precise data entry, digital inventory systems, and team-driven sales environments. Highly adaptable, self-motivated, and adept at operating efficiently in both fast-paced on-site team settings and autonomous remote environments.

CORE COMPETENCIES

Operations & Admin: Digital Data Entry, Inventory Management, Invoicing & Billing, Remote Collaboration Tools

Entrepreneurship: Product Development, Brand Design, Small Business Management, Visual Merchandising

Customer Experience: Team Leadership, Conflict Resolution, High-Volume Phone & In-Person Support

Sales & Marketing: E-Commerce Strategy, Product Knowledge, POS & Cash Handling, Client Activations

Compliance & Safety: Quality Control, Food Handling & Preparation, Sanitation Procedures

PROFESSIONAL EXPERIENCE

ClassySouthernBling Remote

E-Commerce Operations Assistant (Seasonal / Peak Periods) 2019 – Present

Partner directly with the boutique owner in a fully remote capacity during high-volume peak retail seasons to streamline daily backend operations.

Manage the boutique’s digital inventory database under tight deadlines, accurately entering new apparel arrivals, monitoring stock fluctuations, and maintaining real-time storefront accuracy.

Handle high-velocity backend financial workflows, including generating rapid customer invoices, verifying digital payments, and organizing digital transaction records.

Optimize the brand's e-commerce platform during peak product launches, uploading high-quality images and writing engaging descriptions to maximize sales conversion rates.

Maintain clear, continuous communication with the owner via digital collaboration tools to meet all daily administrative processing deadlines independently.

Virgo Visionary Rockwall, TX

Founder / Owner 2019 – Present

Founded and operate an independent artisan brand specializing in handcrafted products, including custom soaps, body washes, lip balms, jewelry, and custom-designed t-shirts.

Manage the complete product lifecycle from raw material sourcing and precise formulation/production to quality assurance and retail packaging.

Oversee all backend business components, including material inventory tracking, cost-of-goods calculation, and pricing structures to maximize profitability.

Market and position products for sale through digital channels, local markets, and word-of-mouth, driving brand awareness and customer retention.

Trinity Mother Frances Health Tyler, TX

Call Center Representative Mar 2025 – Nov 2025

Managed high-volume customer inquiries, navigating internal digital systems to efficiently process orders and ensure timely, accurate service delivery.

Coordinated seamlessly with kitchen and operational staff to fulfill specific dietary and logistical requests during peak hours.

Maintained strict adherence to communication protocols and documentation standards while contributing to a positive, organized team environment.

Miniso Tyler, TX

Sales Associate Oct 2024 – Jan 2025

Delivered high-quality customer service in a fast-paced retail environment, fostering customer satisfaction and repeat business.

Efficiently operated point-of-sale (POS) systems, managed cash drawer reconciliation, and processed transactions accurately.

Premium Retail Services Tyler, TX

Wireless Sales Representative Dec 2023 – Jul 2024

Facilitated service activations and contract processing for major cellular networks (AT&T, Verizon, T-Mobile), ensuring seamless transitions for clients.

Consulted with customers to analyze needs, select suitable service plans, and perform data transfers and technical setup.

Bullard ISD Bullard, TX

Cafeteria Worker (Contract Position) Jan 2024 – May 2024

Fulfilled a structured short-term contract preparing high-volume meals promptly for students across multiple educational levels.

Strictly adhered to local safety, food handling, and sanitation regulations while operating food-service POS systems efficiently.

On The Border Mexican Grill & Cantina Tyler, TX

Shift Lead Aug 2020 – Dec 2023

Directed daily front-of-house and back-of-house restaurant operations, overseeing team member performance, guest hospitality standards, and labor efficiency.

Executed critical administrative shift responsibilities, including managing cash drawer audits, safe drops, inventory counts, and daily performance logging.

Resolved customer service escalations with proactive problem-solving and maintained strict compliance with food safety and sanitation protocols.

Grub Burger Bar Tyler, TX

Shift Lead Jun 2017 – Mar 2020

Managed high-volume daily shift operations, supervising front-of-house staff, optimizing seating rotations, and driving excellent guest satisfaction metrics.

Oversaw shift financials, safe drops, and financial reconciliation procedures while cultivating a fast, efficient team culture.

Coordinated directly with kitchen management to streamline takeout, delivery, and dine-in workflows during peak sales rushes.

EDUCATION

Rockwall High School Rockwall, TX

High School Diploma

TECHNICAL SKILLS & SOFTWARE

Software & Digital Tools: Microsoft Word, Microsoft Excel, E-Commerce Platforms, Multi-Line Phone Systems, Digital POS Hardware/Software

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