Virtual Travel Coordinator

MAKAYLA LEDDING

**************@*****.*** 206-***-**** Lacey, WA

www.linkedin.com/in/makayla-ledding-1a0a29243

EXPERIENCE

April 2025 - May 2026

SALES SUPPORT ASSISTANT, SHAMROCK FOODS COMPANY

Inventory & Order Management: Manage accurate and timely entry of large-scale customer orders and coordinate cross-functional tasks to ensure high service levels.

Data Integrity: Handle data-heavy projects including order guide creation and credit processing using Excel and internal systems. Discrepancy Resolution: Resolve logistical discrepancies and escalated service issues, including non-invoiced deliveries and product substitutions, through proactive communication.

September 2023 - April 2025

ISSUE RESOLUTION SPECIALIST, SHAMROCK FOODS COMPANY Liaison & Documentation: Served as a vital liaison between customers and the company to resolve account disputes and modify orders with precision.

Quality Assurance: Independently managed quality initiatives to ensure organizational standards were consistently met across various concepts.

Logistical Coordination: Collaborated closely with the dairy team and consumers to resolve questions and enhance service offerings. December 2022 – May 2023

FULFILLMENT EXPERT, TARGET

Merchandise Handling: Efficiently scanned, moved, and staged high-volume merchandise throughout the warehouse and sales floor. Inventory Accuracy: Utilized handheld RF scanners to track inventory levels, ensuring 100% accuracy in stock counts and location placement. Safety & Efficiency: Operated in a fast-paced environment while adhering to strict safety protocols for equipment use and freight movement. Facilitated a seamless admissions process by guiding patients through entry procedures and ensuring a welcoming environment.

April 2022 - December 2022

PRN PATIENT ACCESS ASSOCIATE, R1 RCM at ASCENSION ST. VINCENT’S BLOUNT

Screening: Screened patients for eligibility and meticulously prepared all necessary documentation to support clinical staff requirements. Communication: Prioritized empathetic communication, addressing patient inquiries directly to ensure they remained informed and comfortable throughout their transition into the healthcare system. Collaboration: Collaboration with clinical teams to maintain accurate information flow and streamline the patient intake journey. July 2021 - February 2022

PATIENT VISITOR LIAISON, ASCENSION ST. VINCENT’S BLOUNT ER Communication: Facilitated effective dialogue between patients, families, and medical staff to ensure a coordinated and supportive care experience.

Conflict Resolution: Actively listened to and resolved patient concerns promptly and empathetically, identifying and addressing potential challenges in the care journey.

Safety Protocols: Managed facility security by completing COVID-19 screenings and questionnaires for all incoming patients to maintain a safe environment.

Reassurance: Provided vital support and information to patients and their loved ones, ensuring they felt heard and reassured while navigating the healthcare system.

EDUCATION

August 2020 - December 2024

MARKETING, THE UNIVERSITY OF ALABAMA AT BIRMINGHAM STRATEGY INTERN, KNIGHT EADY September 2022 - December 2022 REFERENCES

Daniel Bello Gutierrez- Former Employer

*******@*****.*** - 480-***-****

Shawnna Holmes- Former Employer

************@*****.*** - 360-***-****

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