Customer Service & Bilingual Support Representative
Resume:
CLAUDIA D BERMUDEZ
**** ****** ***** *********, *****, OR 97305
**********@******.***
OBJECTIVE:
To acquire a position with a company to help achieve corporation goals as well as apply skills and gain personal growth.
EDUCATION:
GED April 16, 2012
Chemeketa Community College
SKILLS:
● Experienced in effectively managing customer escalations by accurately identifying care needs and employing proven de-escalation techniques to resolve conflicts and ensure customer satisfaction.
● Bilingual (English and Spanish)
● Be able to work in a fast-paced environment
● Excel, outlook, & Microsoft Skills
● Keyboarding Skills- 40 wpm and Clerical, Organizing & Multi tasking
● Processing payments and transfers
WORK EXPERIENCE:
Wells Fargo Bank Premier Costumers Service Representative May 2015 - October 2025 Salem, OR
● Uncovered and addressed customer concerns in a timely manner.
● Answered high-volume inquiries with excellent resolution records.
● Assist in incoming calls for both English and Spanish
● Process over the phone payments and transfers credits to other departments
● Review and process all scanned documents to all disputes filed
● Document all calls and conversations
Sodexo (Food and Nutrition Center/Salem-Keizer School District)Assistant Manager Nov 2010 - May 2015 Salem, OR
● As kitchen assistant manager I handled all money transfers and payment that came in for school lunches.
● Handle all reports of the amount of food consumed to determine how much food was needed.
Los Arcos Mexican Restaurant Waitress
Nov 2003 - May 2015 Salem, Or
● My duties as a waitress included serving customers, taking orders, handling payments, ensuring correct change, and reporting total daily sales.
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