Remote Emergency Roadside Dispatcher

Stacey Raye Blair, Dispatcher

Diamond Springs, **619, USA, 530-***-****, ******.****@*****.***

SUMMARY Highly adaptable and organized professional with extensive experience in dispatching and customer service, seeking to leverage skills as a Remote Emergency Roadside Dispatcher at Snelling. Proven ability to manage high call volumes, schedule technicians efficiently, and resolve customer concerns with strong communication and conflict resolution skills. Possesses expertise in financial record-keeping and team supervision, ensuring operational efficiency and client satisfaction in fast-paced environments. Eager to contribute to seamless emergency roadside service delivery and enhance customer experiences.

WORK EXPERIENCE

Fiscal Technician

El Dorado County Treasurer/Tax Collector

10/2022 – 02/2025 Placerville, USA

Collected and processed property tax payments, ensuring accurate receipt and distribution of funds.

Managed revenue billing and performed audits to verify deposits of daily collections.

Prepared and reconciled various financial reports, enhancing transparency and oversight.

Executed accounts payables and recorded journal entries to maintain comprehensive financial records.

Interpreted tax laws to provide clear guidance and ensure compliance. Conducted bookkeeping to ensure accurate financial management. Supervisor/Sales

Surplus Equipment Partners Inc.

09/2020 – 09/2022 Placerville, USA

Managed accounts payable and receivable to optimize financial operations. Supervised a team of 5 warehouse and shipping employees, fostering a collaborative work environment.

Maintained accurate financial books, ensuring up-to-date financial information.

Conducted audits on orders and deliveries to ensure compliance with standards.

Evaluated potential business partners to identify and secure advantageous collaborations.

Scheduled and dispatched equipment pickups efficiently to optimize workflow.

Customer Service/Retention Agent

Suburban Propane

03/2019 – 05/2020 Placerville, USA

Collaborated with disgruntled clients to resolve concerns and enhance satisfaction.

Managed financial books to ensure accuracy and compliance. Resolved pricing conflicts promptly to maintain customer trust. Oversaw accounts payable and receivable to ensure smooth financial transactions.

Scheduled and dispatched technicians for repairs to maintain service efficiency.

Facilitated sales of equipment upgrades, driving revenue growth. Coordinated drivers for timely deliveries, ensuring customer satisfaction. Prepared and maintained detailed propane reports to monitor consumption and supply.

Dispatcher

Gilmore Heating & Air

12/2016 – 02/2019 Cameron Park, USA

Multi-tasked on phone lines and client correspondence to optimize resource allocation.

Managed equipment ordering and inventory, ensuring timely access to necessary materials.

Scheduled 18 technicians for service calls, facilitating efficient operations. Created invoices accurately and processed payments to streamline the financial workflow.

Determined emergency calls to ensure prioritization of critical service requests.

Processed payments and closed tickets efficiently, maintaining high service standards.

Dispatched appropriately qualified technicians to meet service demands. Managed maintenance visits to ensure optimal operational readiness. Coordinating Manager

CandyStrike Emporium

05/2009 – 12/2016 Placerville, USA

Enhanced sales, service, and customer satisfaction through innovative practices.

Oversaw daily cash handling and balancing to ensure financial accuracy. Directed management and innovation of product offerings, maximizing customer engagement.

Performed bank reconciliations to ensure financial integrity. Developed and implemented a comprehensive staff training program to enhance team performance.

Prepared and reviewed financial statements, providing insights for strategic decisions.

Established performance targets to drive operational efficiency and productivity.

Compiled sales and activity reports to evaluate performance metrics. Identified and procured necessary goods and services to meet operational needs.

Managed accounts payable and receivable to ensure smooth financial operations.

EDUCATION

University of Texas at Arlington

Not specified, Business Management

01/1983 – 12/1985 Arlington, United States

Completed 2 years in Business Management.

SKILLS Adaptability Leadership

General Ledgers Time Management

Great Ability to Multi-Task Sales

Microsoft Word/Excel Data Entry

10 key Schedule Creation & Management

A/R & A/P Conflict Resolution

Great interpersonal &

Communication Skills

Team Engagement

Product Knowledge Flexibility

Team Morale Management

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