Retail Management, Customer Service and Medical background

SABRINA COUCH *******.***********@*****.*** 267-***-****

Profile Summary

I am highly dependable, multi-skilled, and energetic professional with over a decade of diverse experience in healthcare administration, retail management, and hospitality. Credentials include Advanced First Aid, Advanced CPR, and Automated External Defibrillator (AED) training. Proven track record managing opening/closing operations, executing precise inventory audits, and leading teams to meet regulatory guidelines. Specialized educational foundation in Medical Administration, with specific expertise in managing care environments for individuals with special needs, dementia, and physical or developmental disabilities. Known for strong organization skills, a goal- driven mindset, and delivering professional service under pressure. Core Competencies

Emergency Response & Life Support: Advanced First Aid, Advanced CPR, and Automated External Defibrillator (AED) operations. Clinical Care & ADLs: Non-sterile wound care tracking, safety-focused bathing assistance, dressing modification for limited mobility, and transfer techniques. Clinical Knowledge & Care: Taking vitals, medical terminology, medical reports, HIPAA compliance, prescription/OTC medication administration, and texture-modified diets. Specialized Caregiving: Dedicated support for pediatric and adult populations with special needs, disabilities, Alzheimer's, and Dementia. Management & Store Security: Opening/closing workflows, safe drops, cash management, supervisor oversight, and keyholder logistics. Cashier & POS Operations: High-speed register operations, cash drops, balancing tills, and processing complex exchanges or refunds.

Financial Oversight: Daily safe auditing, lottery tile accounting, bank deposits, payroll tracking, and processing credit/debit tender reports. Compliance & Loss Prevention: Strict age-verification auditing ("We Card"), anti- money laundering regulations, fraud mitigation, and shrink reduction. Customer Loyalty & Sales: Promoting corporate rewards programs, handling Visa applications, and managing promotional layouts.

Certifications & Training

Advanced First Aid Certification

Advanced Cardiopulmonary Resuscitation (CPR)

Automated External Defibrillator (AED) Operation

Personal Experience

ComForCare Montgomery County Lansdale, PA

Caregiver (Full-Time / Part-Time) February 2018 – July 2023 Administered comprehensive daily Activities of Daily Living (ADLs) support, providing safe, dignified bathing assistance and showering supervision for high-fall-risk geriatric and disabled patients.

Facilitated patient dressing and grooming routines, utilizing adaptive techniques to accommodate clients with severe physical restrictions, contractures, or limited range of motion.

Monitored skin integrity and performed non-sterile wound care dressing changes, maintaining clean environments, applying prescribed topical treatments, and immediately reporting changes to nursing supervisors. Maintained emergency readiness by utilizing Advanced CPR, Advanced First Aid, and AED protocols when necessary under the direction of Supervisor Rava Mahajan. Resigned in good standing due to an out-of-state relocation to Vero Beach, Florida. Dollar Tree Hatfield, PA

Assistant General Manager (Full-Time) May 2017 – October 2019 Managed day-to-day operations, shift assignments, and retail floor productivity under Store Manager Eric Salgado.

Supervised inventory arrivals, maintained precise back-stock organization, and applied shrink reduction protocols.

Provided excellent customer resolution to maximize local store service ratings. Washington House Sellersville, PA

Guesthouse Host & Housekeeping (Part-Time) March 2016 – June 2017 Managed front desk hosting duties, including verifying guest arrivals, registrations, check-ins, and departures.

Planned, coordinated, and executed continental breakfast options following local food safety requirements.

Oversaw event setups and performed detailed housekeeping and general maintenance to maintain facility standards.

Gymboree Pottstown, PA

Sales Associate (Part-Time) May 2015 – August 2016 Drove front-end sales metrics by actively enrolling clients into Gymboree Rewards, Gymbucks, and Visa programs.

Processed inbound warehouse inventory and updated store fixtures to align with corporate planograms.

Operated high-power trash compactors safely while strictly obeying company safety standards.

Lindt Chocolate Shop Pottstown, PA

Keyholder (Full-Time) March 2015 – May 2015

Held full keyholder accountability for morning opening procedures, nightly closures, register balancing, and safe deposits.

Tracked retail trends and operational data using Microsoft Excel to generate daily sales, credit, tender, and payroll reports.

Managed stockroom logistics utilizing First In, First Out (FIFO) procedures to guarantee strict temperature and quality controls.

Turkey Hill Spring City, PA

Shift Manager / Keyholder (Full-Time) January 2014 – November 2017 Led daily store operations, cashier, balanced lottery system tills, tracked safe drops, and verified register sales for the shift.

Spearheaded fuel station safety protocols, VEET system, anti-fraud compliance, and anti-money laundering regulations.

Verified incoming vendor logistics invoices against physical back-stock deliveries for food, beverages, and restricted items.

Wawa Malvern, PA

Fuel Associate / Cashier August 2014 – September 2014 Enforced corporate age-verification policies strictly for restricted purchases while handling fast-paced POS lines.

Prepared fresh food and beverage selections while carefully auditing expiration codes and rotating island supplies.

Handled physical cleanup and restocking tasks across heavy walk-in freezer and refrigerator spaces.

Stay at home Mother Hatfield, PA

Special Needs Caregiver 2012 – 2017

Administered continuous, dedicated in-home care for individuals with intensive developmental and physical disabilities.

Maintained specialized routine schedules, tracked client responses, and managed daily mobility requirements.

Target Oaks, PA

Team Member (Full-Time) April 2012 – November 2012 Maintained product presentation and signage rules across hard lines, soft lines, grocery, produce, and freezer spaces.

Operated commercial material handling tools, including heavy pallet jacks and industrial trash compactors, without incident.

Unloaded delivery freight shipments rapidly under high-volume team metrics. Amelia’s Grocery Outlet Coatesville, PA

Store Associate (Full-Time) April 2009 – October 2011 Handled the initial receiving process for freight delivery vehicles, auditing purchase invoices for incoming credit accuracy.

Supported front-end operations by operating cash registers, retrieving carts, and packing customer purchases safely.

Education and Certifications

Medical Administration Specialist (MA/MAS) Coursework Lansdale School of Business – North Wales, PA

Completed specialized technical modules including: HIPAA Compliance, Medical Reports, Taking and Recording Vitals, Administering Prescription & Over-the-Counter Medications, and Pediatric & Adult Special Needs Care. Targeted training topics: Disabilities Care, Food Allergies & Intolerances, Food Textures, and Alzheimer’s & Dementia Support.

Core Technical Competencies: Infection Control Protocols, Patient Hygiene & Sanitation, Proper Body Mechanics for Transfers, and Basic Wound Care Observation. High School Diploma

Spring-Ford High School – Limerick, PA

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