Customer Relations & Data Operations Specialist

Connie Mahalek

Dallas, TX ***** +1-972-***-**** ******.*******@*****.***

Professional Summary

Customer Relations Specialist

Expert in building a lasting relationship with customers. Outgoing and hardworking; bring leadership and team building skills to the department. Leverage training skills to assure that the team understands software applications, develops product knowledge and works together with accuracy and speed. I am the team player who always wants the ball. Friendly and helpful personality keeps customers and fellow team members excited to be a part of my day.

Work Experience

Sales Associate/Brand Ambassador

CDS Plano, TX

June 2024 to Present

Praised for my personable outgoing energy and ability to talk with customers Often chosen to work with Road Sow Events due to my fast accurate work skills and ethic while talking with excitement about the product I'm representing.

Customer Account Specialist, Insperity

AmerTac LLC

January 2016 to December 2016

Handled Customer Relations; helped consumers with problems, order processing and account management. Answered customers’ questions, and explained available services and products. Compiled information about new accounts, entered account into system, and filed related forms and documents. Customer Service Supervisor

Jackson Deerfield Manufacturing Dallas, TX

January 1998 to December 2016

Oversaw daily office duties. Planned work schedules and distributed daily workload. Collaborated with workers and managers to solve work related problems.

Maintained workflow from order input through the shipping process. Evaluated employee performance. Resolved personnel problems.

· EDI Specialist

· Trained all new customer service and data entry team members

· Escalation point for difficult customers or calls with complaints

· Cross trained in Accounts Receivables, made daily deposits

· Developed knowledge about Accounts Payable and general ledger entries

· Excelled in Customer Satisfaction and establishing long term customer accounts and sales Skills

Management of Material Resources Training Abilities Windows Outgoing and Energetic Management of Personnel Resources Monitoring Operations Excel AS 400 Phones Time Management Leadership Excellent Communication and Verbal Skills Active Learning Word

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