Hospitality & Event Operations Specialist

Evan Sheneman

F&B All-Star

Tempe, AZ ***** +1-480-***-**** ********.**@*****.***

Professional Summary

20+Years of experience in Hospitality and the hotel industry. Plug and Play capabilities. I can shine in any roll and be effective and efficient. Can be plugged into any roll, outlet, position and proficiently exceed expectations, boost revenue and be successful.A focus on brand loyalty, and brand retention. Let me help build your brand and be a great addition to your team. I love the hospitality industry. I have a love and passion for the front of house but lately finding passion for the back of the house. However my talents go beyond the hospitality industries I've worked warehouse jobs can drive and certified pallet jack driver. Can also drive forklift. Also was a traveling Merchandiser and can read planograms I can also do automotive like fix your water pump or replace an a/c compressor, change your oil and can install sound equipment as well as tint windows. Great with my hands. I'm always upbeat and positive no matter how hard the day may be.

Willing to relocate: Anywhere

Work Experience

Catering Event Manager

Heidi's Events & Catering, inc. Tempe, AZ

October 2025 to Present

• Oversaw all aspects of event setup, including table arrangements, decor placement, audiovisual equipment setup, and signage display

• Provided on-site supervision during events to oversee smooth operations from setup through breakdown phases while addressing any issues or concerns promptly

• Managed a team of 10-25 event staff members, providing training and guidance to ensure exceptional customer service and satisfaction

• Ensured compliance with health regulations by implementing strict food safety protocols during preparation, transportation, storage, and serving of meals at events

• Conducted post-event evaluations gathering feedback from clients in order improve future offerings Lead Chef AM/ Am Server/ Banquet staff

Hilton Garden Inn/Home2 Suites - Tempe ASU Research Park Tempe, AZ April 2022 to April 2026

Am server responsible for serving guest, using my skill set and knowledge of the "brand" Hilton helped build lasting memories for guest which in turn equalled to repeat visits establishing the brand and retention of guests and ultimately rose guest satisfaction scores. working both sides gives great perspective and increased guest interaction.

• Developed innovative menu items that showcased culinary creativity while meeting customer preferences and dietary restrictions

• Trained new kitchen staff on proper cooking techniques, safety procedures, and sanitation standards

• Managed inventory levels to minimize food shortages while controlling costs and maintaining profitability

• Ensured compliance with health department regulations regarding food handling, storage, and cleanliness

• Maintained a clean and organized kitchen environment through effective delegation of cleaning tasks to the kitchen staff

• Oversaw the plating presentation of each dish to ensure visual appeal before it was served to customers

• Collaborated with restaurant management on menu planning, pricing strategies, and special promotions Server/Bartender/Chef

Qwick Freelancers Phoenix, AZ

January 2022 to March 2026

Provided excellent service across the valley at many different locations. From fine dinning to casual restaurants as well as concessions. Free lance work. Every job is different and requires the use of a strong skill set. Some shifts I worked as a Server Some a Chef others Bartending. I've adapted the art of Plug and Play. Doesn't matter what position I can shine anywhere I'm plugged into,.

Breakfast Server/Am Lead Chef/ Banquet Sett up & Bartender Hilton Double tree Hotel Tempe, AZ

May 2022 to June 2024

was lead chef for AM buffet.soley responsible from prep to execution. also responsible for the am/lunch service.maintained grab and go cafe Set up and served or bartended banquets of various sizes.

• Provided exceptional customer service by promptly greeting guests and taking accurate orders

• Efficiently managed a high volume of tables during busy breakfast hours, ensuring timely delivery of food and beverages

• Collaborated with kitchen staff to ensure all breakfast dishes were prepared according to guest preferences and dietary restrictions

• Maintained cleanliness and organization of the breakfast area, including setting up tables, refilling condiments, and restocking supplies

• Handled cash transactions accurately and efficiently using the point-of-sale system

• Addressed any guest concerns or complaints promptly and professionally to ensure a positive dining experience

• Assisted in training new servers on breakfast menu items, service standards, and restaurant procedures Kitchen Manager

TEMPE IMPROV COMEDY CLUB Tempe, AZ

April 2020 to May 2022

I oversaw all aspects of high volume kitchen. Everything from purchasing to production, scheduling, inventory, hiring, teaching and training of all BOH employees. Responsible for Preparing food for 500+ guest in very short time frame twice a shift. Focus on organizing and cleanliness.

Traveling Merchandiser

SAS/whole foods Arizona

February 2019 to December 2021

travelled around the state to all Whole foods grocery stores responsibility included restocking, resets, roll outs, rebuilds, remodeling, of isles stocking goods and items per planogram. Specialized in dairy cooler restocking and full fillment. worked closely with whole foods staff and management. knowledgeable in planograms, order fulfillment, and brand placement. Also worked at CVS doing remodeling and demo work. Hospitality All-Star

Pyramid Hotel Group Tempe, AZ

May 2016 to March 2020

I ware many hats here and have several job codes. I started as a day time bartender and server. Including breakfast buffet attendant and normal service. Shortly after I started to do Banquet set up and service as well as bartending. Following that I also cook when needed. Am line cook/ omelette station, Banquet cook, prep cook. I have the knowledge and skills to be plugged into any outlet effectively. FOH and BOH. I oversaw all aspects of banquet department from set-up to service as Banquet Supervisor. Employee of the month 4 times in 3 years. Also was Santa Claus every year. Bartender/Server/Banquets

Hilton Garden In Airport South. Phoenix, AZ

November 2012 to May 2016

I was day and night server as well as Bartender for restaurant and Banquet functions. Same shift a lot of the time. Meaning I would be working a function as well as running a full station in the restaurant. Skilled multi tasker faces challenging situation with moxy. Also did set up for Banquet department. The last 2 years I moved to night cook and quickly became lead chef and kitchen Supervisor and worked serving on the am and for banquet department. Server/Banquet Server/Bartender

Firesky Resort and Spa Scottsdale, AZ

2009 to 2012

Served in an upscale fast paced restaurant. High volume with focus on guest retention and brand standards. Part of team sole purpose was to boost guest satisfaction scores in addition to normal resort style service. Supervisor/Trainer/Server

Raddison Hotel Tempe, AZ

January 2006 to January 2009

Within one year of hire, promoted from server to lead server, to Supervisor based on exemplary job performance. Trained, motivated, supervised and evaluated employees. Developed training materials used on an everyday basis for in-room dinning and restaurant. Assisted managers/owners in creating additional company policies and training guides. Trained new employees on all aspects of the restaurant and in-room dinning. Implemented server worksheets for opening and closing duties and helped streamline and regulate procedures for quality, uniformity and accurateness. Lent back-up support to bar staff as well as the kitchen. Created server schedules on a weekly basis. Directed and instructed kitchen personnel in there individual tasks. Encouraged repeat business and brand loyalty by providing superb customer service with a positive nature and smile.

Education

General Studies (High school diploma or GED)

Tempe Accelerated High School Tempe, AZ

September 1998 to May 2000

Charter Highschool. I accelerated here and thrived. The block system made classes shorter but more intimate and independent studies helped further my success as AI could take extra classes independently and in addition to normal schedule. preferred over public high school. Last graduation class before school was demolished in Tempe. General (High school or equivalent)

Dobson High School Mesa, AZ

Skills

Logistics management Retail sales Hospitality Microsoft Outlook Hand tools Upselling Food Preparation Waitress Guest services Courier Computer literacy Project management Writing skills Leadership Product demos Sanitation Line cook, prep cook Multitasking Automotive service Hospitality food server Cash handling System improvement planning Driving Restaurant Server Computer skills Load & unload Kitchen Experience Festival planning Amusement facility safety and security management Content creation Budget control Microsoft Word Baking Operations management Food industry Communication skills Clinical research Event customer service Teamwork Bakery Outdoor work Mixologist Rigging POS Maintenance, repair and operations (MRO) Food handling Microsoft Office Heavy lifting Moving Maths First aid Basic math Process improvement Food safety Word embeddings Retail maths Supervising experience Water damage restoration Banquet Experience Food safety management Kitchen cost control Aloha POS Restaurant management Customer service Social media post writing Basic maths Business travel arrangements Sanitation procedures Friendly demeanor Stakeholder relationship building Restaurant experience Cashiering Barback Event planning Training

& development Planograms Supplier management Marketing Fine dining experience POS systems Construction painting Delivery driver experience Food sanitation practices Waiter Busser Hostess POS systems Microsoft Excel. Office Restoration industry experience Serving Project team coordination Event on-site coordination Casual dining experience Quick service & fast food restaurant Time management Sales Restaurant cost management Mobile devices Catering Customer relationship building Sports nutrition Attention to detail Store opening/ closing procedures Knife skills Stocking Cooking Customer support Team leadership Managing food service teams Word processing Management Organizational skills Event marketing Customer relationship management Food service Bartending Crew management Manual handling Host/hostess experience Clinical trials Forklift Micros POS Languages

English

Certifications and Licenses

Driver's License

April 2026 to Present

exp march 2 2046

TIPS Certified

March 2023 to Present

Responsible alcohol service and training

Maricopa county food card

April 2021 to Present

Food and safety certificate required by Maricopa county. ServSafe

Food Handler Certification

Bartender License

TABC Certification

Alcohol Training

March 2026

Safe Quality Food Certification

TIPS

Food Safety Certification

Additional Information

Authorized to work in the US for any employer

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