Administrative & Library Operations Manager

TATYANA EVANS

903-***-**** *******.*****@*****.*** Texas https://www.linkedin.com/in/tatyanae/ CAREER SUMMARY

Organized and dependable administrative professional with experience supporting daily operations, assisting customers, and coordinating events. Skilled in communication, multitasking, and problem-solving with a focus on efficiency and service quality. Adept at managing schedules, maintaining records, and ensuring smooth workflow across departments. Recognized for professionalism, teamwork, and a proactive approach to meeting organizational goals and enhancing customer satisfaction. GENERAL SKILLS

Microsoft Office Suite Adobe Design Suite Mirio Slack Basic UI & UX Design Figma Google Workspace Graphic design Basic IT Support Circulation & Inventory Management Staff Management & Coordination Canva Recruitment Managing library systems (Folio, Seria, Libkey) Project management Advance Calendar Planning PROFESSIONAL EXPERIENCE

NIGHT MANAGER (LA III) Texas State University San Marcos, TX March 2024 – Present Dedicated Night Manager with a passion for providing exceptional library services and fostering a welcoming environment for patrons. Skilled in supervising students, coordination operations, and delivering top-notch customer service. Committed to promoting literacy, education, and community engagement through innovative programs and initiatives.

• Took care of general building management during irregular hours. From issues with power, working elevators, and any other emergency situations. Including general IT help.

• Handled scheduling for a team of 15–22 student workers at the main desk, ensuring full coverage during extended hours and interim periods. Managed all general library operations and activities occurring outside standard office hours. BAR MANAGER Sean Patrick’s Pub and Texas Grub San Marcos, TX Aug 2023 – Oct 2024 Provided exceptional customer service by assisting and informing customers about available products and services while ensuring efficient delivery and a positive experience. Maintained a clean and organized floor area to create a welcoming environment and collaborated with team members to support smooth daily operations.

• Consistently enhanced customer satisfaction through attentive service and clear communication.

• Contributed to a well-coordinated workplace by supporting colleagues and maintaining operational efficiency. LIBRARY CLERK/AMBASSADOR Texas State University San Marcos, TX Aug 2020 – Dec 2023 Led tours throughout the library, informing visitors about the services and resources available on each floor while assisting patrons with inquiries to ensure a positive experience. Served as a point of contact between patrons and faculty, helped plan and support library events, managed various equipment, provided basic tech support, and handled both phone and online chat communications.

• Delivered exceptional customer service by addressing patron needs efficiently and professionally.

• Contributed to smooth library operations through event coordination, equipment management, and clear communication across departments.

EDUCATION

BACHELOR OF FINE ARTS Communication Design Texas State University Aug 2020 – Dec 2023 ASSOCIATE OF ARTS General Studies Tyler Junior College Aug 2018 – May 2020 REFRENCES

JASON CROUCH Texas State University San Marcos, TX Archivist Librarian Archives and Research ******@*******.*** ANNA MIDKIFF Worth Ross Management Company Austin, TX Assistant General Manager ****.*******@*****.***

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