Office Manager & Payroll Specialist

DORIAN DEL CASTILLO

Corpus Christi, TX *****

***************@******.*** / 1-619-***-****

SUMMARY

Results-driven Office Manager and Payroll Specialist with over 10 years of experience in home care operations, specializing in timekeeping, billing, payroll, and scheduling coordination. Proven ability to improve operational efficiency and maintain high accuracy in financial and administrative processes. Known for strong attention to detail, compliance, and delivering excellent client and team support. Bilingual professional with a track record of optimizing workflows and supporting fast-paced environments.

SKILLS

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• Payroll processing & timekeeping management

• Billing & invoice reconciliation

• Administrative support & office operations

• Scheduling coordination & workforce management

• Client service & relationship management

• Compliance & accurate recordkeeping

• Attention to detail & data accuracy

• Team collaboration & communication

Problem-solving & multitasking in fast-paced

environments.

•

EXPERIENCE

12/2025 - Current

Office Manager /Executive Billing Assistant/Payroll Specialist / Senior Helpers - Corpus Christi, Texas Managed timekeeping processes, ensuring accurate tracking of caregiver hours, attendance, and compliance with company policies

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• Processed payroll and verified timesheets to ensure timely and accurate employee compensation

• Assisted with billing, including invoice review, corrections, and client account management Supported daily office operations as an administrative assistant, handling scheduling, communication, and documentation

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• Maintained detailed records with a high level of accuracy and confidentiality Provided support to staff and clients, ensuring smooth coordination between scheduling, payroll, and billing departments

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Caregiver Manager / The Key 11/2022 - 09/2025

Manage 50 VIP clients, oversee 100 caregivers, ensure seamless care delivery. • Create schedules for 140 clients, utilize 270 caregivers, optimize resource use. • Implement new scheduling system, reduce overtime, maintain 53% margins. • Collaborate with HR, ensure legal compliance, manage certifications. • Audit timesheets, resolve conflicts, ensure billing accuracy. • Streamlined caregiver scheduling processes, leading to improved coverage and a noticeable reduction in client wait times. • Fostered strong partnerships with HR and recruitment teams to enhance compliance and expedite the hiring process for caregivers. • Implemented advanced scheduling software that boosted operational • DD • efficiency and maintained high caregiver satisfaction levels. Audited billing and payroll systems regularly to ensure accuracy, significantly decreasing discrepancies and enhancing trust with clients. • • Mentored a team of caregivers, promoting a collaborative environment that improved service quality and client relationships. Managed a team of 100 caregivers, ensuring optimal resource allocation and enhancing client satisfaction through timely and effective care delivery. DD

Medical Assistant Preceptor / Family Health Centers of San Diego 11/2018 - 11/2022 Supervised and trained new Medical Assistant Trainees, ensuring a high level of proficiency and adherence to clinic standards. Managed patient care tasks, including taking vitals, recording medical history, and administering vaccines while maintaining compliance with OSHA and HIPAA regulations. Communicated with and assisted over 50 patients daily, ensuring quality care and excellent service delivery. Oversaw inventory management and ordered medical supplies to maintain clinic operation.

Family pRactice, Peds, cardio, OBGYN

OBGYN Referrals Coordinator / La Maestra Community Health Centers 08/2015 - 11/2018 Coordinated surgeries and diagnostic services with physicians and partnered care teams. • Delivered timely case management services and ensured accurate data management. making sure hospital have all patient information

EDUCATION AND TRAINING

GED

Charleston High School - Charleston,WV

Medical Assistant

CET of San Diego - San Diego,CA

LANGUAGES

Spanish

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