Data Reporting Analyst & Customer Service Specialist

Michael Merianos

Detail-oriented Data Reporting Analyst and Data Scientist with strong SQL programming, Power BI proficiency and MySQL experience. Proven ability to analyze data trends and develop automated reporting tools, contributing to informed decision-making and enhanced operational efficiency. Customer-focused professional with experience in customer service, sales, problem resolution, and relationship building. Skilled at communicating with customers, resolving concerns, managing multiple priorities, and delivering exceptional service in fast-paced environments. Proven ability to build trust, maintain professionalism, and contribute to team success. Accomplishments

Skills

Work History

Data Reporting Analyst

WAHVE, Philadelphia, PA September 2025 - Current

Philadelphia, PA 19454

267-***-**** ***************@*****.***

Managed customer communications through phone, email, and online channels. Resolved customer concerns while maintaining professionalism and customer satisfaction. Assisted customers with product recommendations and purchasing decisions. Built long-term customer relationships through responsive support and follow-up. Handled multiple customer requests simultaneously in fast-paced environments. Power BI proficiency ETL development

Data collection Data monitoring

SQL programming Python coding

Data interpretation Data mapping

Machine learning Data querying

Predictive analytics Excel mastery

Data extraction Data analysis

SQL and databases Team collaboration

Multitasking Abilities Problem-solving abilities

Time management Customer service

Analyzed data trends to support decision-making processes. Developed and maintained automated reporting tools for efficiency. Collaborated with cross-functional teams to gather data requirements. Ensured accuracy of data inputs and outputs in reports. Leveraged advanced statistical methods to draw actionable insights from raw data sets. E-Commerce Business Owner

Personal Business, North Wales, PA June 2023 - Current Customer Service & Sales Experience

Restaurant Server

The Greek Spot, Skippack, PA May 2023 - Current

Education

Penn State University at State College

Bachelor of Science in Data Science Expected in May 2028 Penn State University at State College, PA

Bachelor of Science in Information Technology Expected in May 2028 Penn State University at State College, PA

Bachelor of Science in Marketing Expected in May 2028 Certifications

Languages

Projects

Marketing & E-Commerce Experience

Increased efficiency of order approval process for $27 million contract by creating Excel spreadsheet to track payments and shipments.

Managed customer inquiries and order fulfillment.

Built and maintained company website.

Resolved customer issues and processed orders.

Analyzed sales data and customer behavior.

Developed marketing campaigns to drive revenue growth. Assisted customers with questions, concerns, and product recommendations. Built strong customer relationships through active listening and problem-solving. Maintained accurate records and customer information. Communicated effectively through phone, email, and in-person interactions. Provided exceptional customer service to enhance dining experiences and foster repeat business. Efficiently managed multiple tables, ensuring timely service and attention to guest needs. Collaborated with kitchen staff to coordinate food orders and maintain workflow efficiency. Assisted in training new servers on menu offerings and service standards for improved team performance. Supported needs of 5-person wait staff who attended to specific needs of countless customers daily for service restaurant with social relevancy and intentionality. Data Science Professional Certificate Training - 4 Months Greek English

Built and managed e-commerce websites and online stores. Data Analysis & Database Projects

Created and managed advertising campaigns using Facebook Ads Manager. Communicated with customers, answered inquiries, and provided support throughout the purchasing process.

Developed marketing content, ad copy, and video scripts to promote products and increase engagement. Analyzed campaign performance and optimized advertisements based on key metrics. Assisted with product marketing, sales, branding, and customer acquisition strategies. Designed and queried relational databases using MySQL to organize, retrieve, and analyze data. Wrote SQL queries to extract insights and improve reporting efficiency. Developed Python-based data analysis projects using datasets to identify trends and patterns. Created dashboards and reports to visualize key performance metrics.

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