Administrative Assistant & Payroll Support

ALIZÉ DIAZ

Webster, MA • *******@*****.*** • 774-***-****

PROFESSIONAL SUMMARY

Outgoing and adaptable professional with strong experience in administrative support, customer service, and office operations. Skilled in handling high-volume tasks, managing sensitive information, and maintaining a positive, professional environment. Fast learner with excellent communication skills, strong attention to detail, and the ability to multitask effectively.

WORK EXPERIENCE

Project Assistant — Expert Staffing, Worcester, MA (Jan 2022 – Oct 2025) Managed multiple tasks to support project completion. Performed work according to schedules and quality standards. Handled employee-related documentation and verifications. Processed medical court orders and updated databases. Assisted with unemployment and child support agreements. Provided payroll support when needed.

Office Assistant / Data Entry — Community HealthLink, Worcester, MA (Nov 2019 – Nov 2021) Interacted with customers by phone, email, and in-person. Supported staff with accurate data entry and documentation. Completed clerical tasks including filing and copying. Managed medical records with confidentiality.

Receptionist / Payroll Coordinator — Expert Staffing, Worcester, MA (May 2018 – Apr 2019) Greeted visitors and assisted with appointment scheduling. Answered high-volume, multi-line phones.

Managed filing systems and all data entry.

Completed payroll for 100+ associates.

Created invoices and processed payroll data accurately. Crew Member — Qdoba Mexican Grill, Millbury, MA (May 2017 – Aug 2017) Took orders, prepared meals, and processed payments. Maintained clean and sanitary prep and dining areas. Delivered excellent customer service in a fast-paced environment. EDUCATION

High School Diploma — Claremont Academy, Worcester, MA (June 2018) SKILLS

Customer service, administrative support, data entry, multi-line phone systems, payroll processing, filing, record management, communication, problem-solving, time management, Microsoft Office, Google Docs, computer literacy, inventory control, bilingual, sales, hospitality, organizational skills. CERTIFICATIONS & LICENSES

TIPS Certification

Driver’s License

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