Technical Support & Customer Service Specialist

Edward Martinez

*********@*****.*** 928-***-**** Yuma, Arizona 85364

Professional Summary

High performing individual with a passion for technical support, 6 years of experience impacting positive organizational outcomes through customer service, communication, and problem solving skills. Confident in ability to collaborate with cross functional teams to solve complex problems. Committed to continuous improvement and contributing to team success.

Skills

Excellent Customer Service

Attention To Detail

Quality Assurance

Effective Communication

Computer Literacy

Process Improvement

Technical Skills & Support

Rapid & Adaptive

Problem Solving

Multitasking Abilities

Troubleshoot

Data Entry

Relevant Experience

IT/Administrator/Marketing

The Healing Journey 07/2024-07/2025

Repaired and restored malfunctioning devices, ensuring minimal downtime and improved operational efficiency.

Developed and maintained the company website, enhancing user experience and increasing web traffic and online engagement.

Secured new sponsorships and donor partnerships by proactively reaching out to businesses, resulting in increased funding and community support.

Designed and produced professional business cards and employee badges, contributing to consistent branding and team identification.

Created original logos, marketing materials, and promotional videos, strengthening the company’s brand presence across digital and print platforms.

Sales/Technical Support Representative

Asurion 09/2021-12/2023

Troubleshot smart devices and operating systems, providing technical assistance and support to customers.

Researched smart device updates and changes to best help customers.

Successfully qualified and sold customers on protection for smart home devices.

Conducted diagnostics to investigate and resolve problems.

Answered customer inquiries regarding computer software or hardware operation.

Customer Service Representative

Convey Health Solutions 02/2015-08/2016

Responsible for answering high volume telephone calls from customers regarding payments, returns, and changes to accounts.

Extensive product knowledge to assist customers in selection of products.

Established relationships with customers, maintaining contact and following up on issues that required special handling.

Researched and responded to customer inquiries and explained transactions to their satisfaction.

Assisted customers in processing prescription based on their medical coverage.

Customer Service & Sales Representative

Advanced Call Center Technologies 03/2014-03/2015

Maintained a positive, empathetic, and professional attitude toward customers at all times during inbound and outbound calls.

Communicated with customers through various channels.

Acknowledged and resolved customer complaints, increasing customer satisfaction.

Accurately processed orders, forms, applications, and requests.

Kept records of customer interactions, transactions, comments, and complaints.

Education

Arizona Western College Yuma, Arizona

Microsoft Office Certification

Arizona Department of Education Yuma, Arizona

GED

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