Remote Customer Service & Claims Specialist
Resume:
Mieko R. Williams
**** **** *****, ******, ** ***26 469-***-**** **********@******.***
Professional Summary
Remote Customer Service Professional with 15+ years of experience supporting customers, resolving concerns, managing high-volume communications, and delivering exceptional service across insurance, financial services, and client support environments. Proven ability to build rapport, solve problems efficiently, maintain accurate documentation, and exceed performance expectations in remote settings.
Core Competencies
Customer Service • Call Center Support • Remote Work • CRM Systems • Data Entry • Account Management • Problem Resolution • Customer Retention • Documentation Management • Microsoft Office • Phone & Email Support • Scheduling
Professional Experience
M & M Business Consultants, LLC (Remote)
Senior Consultant 2019–Present
Provide customer support to individual and business clients regarding tax preparation and financial services.
Manage high-volume phone, email, and virtual client communications.
Resolve client concerns and educate customers regarding services and documentation requirements.
Maintain confidential records while delivering exceptional customer experiences.
Allcat Claims Service (Remote)
Claims Adjuster 2024–2026
Managed residential and commercial property claims while maintaining exceptional customer service standards.
Communicated with policyholders, contractors, and vendors to facilitate claim resolution.
Resolved customer concerns with professionalism, empathy, and effective problem-solving skills.
Consistently met productivity, quality, and customer service goals.
Citizens Property Insurance Corporation (Remote)
Claims Adjuster 2022–2024
Managed approximately 25 claims simultaneously while providing outstanding customer support.
Provided policyholders with claim status updates, coverage explanations, and next-step guidance.
Achieved customer service, quality, and productivity goals in a fully remote environment.
Virginia Farm Bureau Insurance
Desk Adjuster 2018–2020
Reviewed claims and communicated findings to customers and stakeholders.
Maintained detailed documentation and supported timely claim resolution.
Erie Insurance
Desk Adjuster 2017–2018
Evaluated claims information and communicated decisions to customers.
Maintained accurate electronic records and documentation.
Houston International Insurance Group
Underwriter 2016–2017
Built strong relationships with agents and customers.
Explained policy requirements and supported account servicing activities.
Chubb Insurance Group
Customer Service Representative II 2010–2016
Assisted customers and agents with policy inquiries and account updates.
Processed policy changes, cancellations, reinstatements, and documentation requests.
Consistently achieved service and quality goals.
Education
Bachelor of Business Administration (BBA), Accounting
University of Louisiana at Monroe
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