Customer Service Specialist with 3+ Years Experience

MARQUETTE WHITE

Grenada, MS

662-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Customer Service Representative with 3+ years of experience handling high-volume inbound calls, resolving customer inquiries, and documenting interactions accurately in CRM systems. Proven ability to meet KPIs, maintain compliance standards, and deliver empathetic, first-call resolution in fast-paced remote and onsite environments.

CORE SKILLS

Customer Service Inbound Call Handling CRM Documentation High-Volume Call Centers

Problem Resolution Account Support Data Entry Microsoft Word & Outlook

HIPAA Awareness Confidential Information Handling Typing 50+ WPM

Quality Assurance Time Management Professional Communication

PROFESSIONAL EXPERIENCE

Remote Customer Service Representative

VXI Global Solutions – Remote

2019 – 2022

Handled 50–80+ inbound calls daily in a high-volume call center environment

Resolved customer inquiries related to account access, benefits, and service issues

Provided empathetic support while maintaining professionalism and call quality standards

Documented all customer interactions accurately in CRM systems

Met or exceeded KPIs for attendance, quality, and productivity

Followed strict compliance and confidentiality guidelines on all calls

Welder / Brazer

Modine – Grenada, MS

2022 – 2024

Followed detailed procedures and quality standards in a production environment

Maintained accuracy and attention to detail under time-sensitive conditions

Demonstrated reliability, punctuality, and consistency in meeting daily goals

Worked independently and as part of a team to meet operational targets

EDUCATION

Medical Billing & Coding Diploma

Unitech Training Academy – Lafayette, LA

Graduated 2023

ADDITIONAL QUALIFICATIONS

Experience navigating multiple systems simultaneously

Comfortable working remote with minimal supervision

Strong verbal communication and active listening skills

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