Client Service Manager - Financial Services Expert

Kelly Jermyn

********@*****.*** 585-***-**** Rochester, NY

Summary

Dynamic and results-driven Client Service Manager with 25 years of experience in delivering exceptional customer experiences and fostering long-term client relationships.

Technical Skills

Accounting

Bank Reconciliation

SEC & FINRA Compliance

Microsoft Office Products

CSM System knowledge

Salesforce

Customer Service (10+ years)

Work Experience

Sage Rutty & Co., Inc. – Brighton, NY

Financial Service Associate 5/2024-8/2025

Reconciliation of company's accounts to custodian accounts

Responsible for sending Client statements quarterly

FIRA Certified for SIE

Management of Customer retirement plans

Wealth Enhancement Group – Pittsford, NY

Senior Client Service Manager 8/2020-3/2024

Trained and educated new staff on workplace procedures and customer service tactics.

Reconciliation of company's accounts to custodian accounts

Responsible for sending Client statements quarterly

Ensured compliance of Company mutual fund

Ensured SEC filings were complaint

Responsible for retirement plans for entire company and Onboarding process

Responsible for quarterly reconciliation of retirement plans

Client Service Manager 2/2001-2020

Onboarding new clients

Managing Cash movement for Client’s accounts

Responsible for auditing client funds

Projects

System conversions from APX to ORION

Handled the database reconciliation between APX and ORION

Broke up corporate household accounts from personal household accounts

In APX a personal account could hold multiple account types that ORION would have separate accounts for.

Mutual Fund Closure in Acquisition Integration

Filed SEC paperwork to close QCI mutual fund

Handled the transfer of clients from QCI mutual fund to new custodians

Data Migration in Acquisition Integration

Data cleanup between QCI and WEG standards

Reconciled account balances between systems during transfer

Verified all managed accounts were migrated between QCI and WEG systems

Education

ROCHESTER BUSINESS INSTITUTE - Rochester, NY

Data processing/Accounting

January 1988 to August 1989

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