Technical Support & Customer Service Specialist

Belen Gonzalez

757-***-**** **********@*****.*** Accomac VA

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

System analysis

Database management

Technical troubleshooting

Cash handling

Customer service

Communication skills

Client communication

FLUENT IN [LANGUAGE]

Excellent writing

EXPERIENCE

Wendys, Order taker,best deal with guest, September 2018-June 2024 Accomac, VA

Conducted system analysis and testing to identify and resolve technical issues or inefficiencies. Worked effectively in team environments to make the workplace more productive. Updated and maintained databases with current information. Provided support and guidance to colleagues to maintain a collaborative work environment. Demonstrated strong problem-solving skills, resolving issues efficiently and effectively. Marshal, Customer Service Represenative, January 2024-May 2024 North Charleston, South Carolina

Operate the register accurately, handle cash, cards, and returns/refunds. Manage long lines by directing traffic and calling backup when needed. Balance the cash drawer and ensure accurate transactions. EDUCATION AND TRAINING

Nandua High School, Accomac, VA June 2023

LANGUAGES

English and Spanish :

Native/ Bilingual

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