Remote Customer Support Advocate/HR Specialist 15+ Years Experience
Resume:
CONTACT ***********@*****.***
New York, USA
SUMMARY Dedicated and resourceful professional with over 10 years of experience in customer service, operations, and HR, seeking to leverage strong communication and problem-solving skills as a Remote Support Specialist. Proven ability to manage inquiries, resolve issues efficiently, and ensure client satisfaction, honed through roles at Southwest Airlines and William Sonoma. Adept at utilizing multiple software programs to deliver exceptional support in fast-paced environments and committed to providing compassionate and effective assistance.
WORK EXPERIENCE
Remote - New York, USA
06/2025 – Present
Customer Service Advocate
William Sonoma
Delivered exceptional service to customers, consistently achieving high satisfaction ratings through adept phone and email communication. Managed incoming call inquiries, resolved issues efficiently, and ensured prompt follow-up with clients.
Collaborated with colleagues and leadership to devise effective solutions for clients, maintaining a positive and professional demeanor. Leveraged multiple computer software programs to manage customer requests and orders within a fast-paced environment. Port Jefferson Station
05/2023 – 01/2024
Live-In Home Care
Family Member
Provided compassionate care and support, ensuring safety, comfort, and well- being through organized daily routines and meticulous attention to detail. Winston-Salem
12/2021 – 04/2023
HR Specialist
Salemtowne Retirement Community
Administered benefits programs and managed HRIS systems, demonstrating strong organizational skills and attention to detail. Communicated effectively with employees and vendors to address concerns and coordinate services.
Optimized the onboarding process and partnered with external vendors to streamline workflows.
Developed and executed programs aimed at enhancing employee engagement and improving service quality.
Kathleen Kenzik
Remote Support Specialist
Smithtown
04/2021 – 09/2021
HR Specialist
Marotta Plastic Surgery Specialists
Managed full-cycle HR functions, including recruitment, onboarding, and labor law compliance for a client-focused organization.
Collaborated with vendors and implemented new systems to enhance operational efficiency and achieve significant cost savings. Ensured regulatory compliance and refined processes for all employee interactions.
Ronkonkoma
03/2011 – 06/2021
Supervisor, Customer Service/Operations/HR
Southwest Airlines
Supervised a large team to deliver outstanding customer service and maintain operational efficiency within a dynamic environment. Oversaw scheduling, recruitment, and employee relations, ensuring high performance standards and adherence to policies.
Liaised with internal departments and external partners to resolve service issues and elevate customer satisfaction.
Chaired community service initiatives, showcasing strong organizational and communication capabilities.
EDUCATION
Garden City
1980 – 1982
High School - Psychology and Liberal Arts
Nassau Community College
Completed coursework in Psychology and Liberal Arts. SKILLS Talent Acquisition HR Compliance/Labor Law
Benefit Administration HRIS Systems
Microsoft Office Order Entry
Order processing Customer support – Ecommerce
Industry
Leadership Employee Relations
Consulting Client Interaction via phone calls
Phone call management Interpersonal communication
Attention to detail
Contact this candidate