Community Programs & Case Management Specialist

Enrique Rivera

Community Program Specialist • Case Manager • Arts Facilitator

San Diego, CA • 619-***-**** • *************@*****.*** PROFESSIONAL SUMMARY

Versatile, reliable, and efficient professional with 6+ years of experience supporting organizations in high-paced community service environments. Demonstrated expertise in client relations, program development, case management, administrative support, and site management. Passionate about empowering underserved communities through arts, music, and direct service. Excellent verbal and written communication skills with a proven ability to coordinate complex office and field-based projects.

PROFESSIONAL EXPERIENCE

Program Coordinator & Arts Facilitator Voices of Our City Choir 2021 – 2026

• Connected choir members with community resources and developed individualized plans to support their personal and professional goals

• Created and implemented original programs for choir members, including a visual arts program centered on painting and self-expression

• Organized professional studio recording sessions for choir members

• Co-created the Sounds of the Sidewalk Podcast — recorded, interviewed guests, edited, and mastered episodes

• Assisted with live sound setup and sound engineering for choir performances Case Manager First To Serve Recovery Rehousing 2020 – 2021

• Maintained HMIS Clarity clearance and managed client file preparation and documentation

• Developed individualized housing plans and connected clients with appropriate resources

• Successfully housed clients through coordinated case management services Site Manager First To Serve March 2020 – November 2020

• Trained new staff on job responsibilities and effective communication with clients

• Supported homeless individuals in Project Room Key by delivering comprehensive support services

• De-escalated situations to maintain safety of staff and clients

• Coordinated with partner organizations to ensure necessary services were available on-site Administrative Assistant / Outreach Intern Project 180 – LA Door Outreach Team September 2019 – March 2020

• Delivered professional administrative and clerical support to colleagues and supervisors

• Conducted daily outreach to homeless individuals across 5 designated hotspots in South Central LA

• Prepared correspondence, labels, memorandums, and spreadsheets with high accuracy Art Facilitator SOMOS LA ARTE June 2019 – August 2019

• Facilitated bi-weekly art therapy groups for participants of all ages, including parents

• Planned and organized engaging sessions using art as a tool for healing and self-expression Navigator Homeboy Industries February 2019 – April 2019

• Provided individual and group rehabilitation and intervention services for clients

• Coordinated housing, transportation, scheduling, financial, and legal support services

• Supervised a team of 20 trainees in daily operations and goal-setting activities EDUCATION

Community Planning and Economic Development — Los Angeles Trade-Tech Community College Business Office Administration — Diversified Vocational College, 2019 Health Facility Maintenance — TPC Training, 2018

Business Certificate — Coastline Community College, 2016 CORE SKILLS

Program Development • Case Management • Community Outreach • Arts Facilitation • Office Management Team Leadership • De-escalation • Goal Setting • Podcast Production • Sound Engineering • HMIS / Clarity References available upon request

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