Administrative assistant

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1-336-***-**** **.******@*****.***

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

• Electronic health records

• Organizational skills

• Time management

• Problem solving

• Confidentiality compliance

• Customer service

Administrative Assistant, 10/2019 - Current

High point kidney center – High Point, North Carolina

• Managed patient scheduling and appointment confirmations for efficient office operations.

• Coordinated communications between medical staff and patients to ensure clarity.

• Maintained accurate patient records using electronic health record systems.

• Answered phone calls and emails to provide information, resulting in effective business correspondence.

• Handled confidential documents in an organized fashion according to established protocol. Patient Care Technician, 05/2007 - 10/2019

High point kidney center – High Point, North Carolina

• Monitored vital signs and reported changes to nursing staff.

• Prepared and maintained dialysis equipment for patient treatments.

• Documented patient information accurately in electronic health records.

• Provided emotional support to patients and families during treatments. Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.

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• Observed changes in patient's conditions and reported any abnormalities to the RN on duty.

• Responded quickly in emergency situations by providing appropriate first aid measures. Summary

Skills

Experience

08/1993

Guilford Technical Community College - Jamestown, North Carolina, NC Education and Training

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