Process & Operations Support Specialist

Professional Summary

Resourceful and result-driven professional with a proven track record in implementing efficient systems and managing diverse tasks to support organizational objectives. Skilled in fostering a positive work environment and ensuring seamless communication across teams. Hardworking and highly motivated, with a passion for growth and efficiency to meet company needs and increase service value. Eager to utilize excellent communication, interpersonal, and organizational skills to contribute to organizational success. Adaptable and committed to delivering exceptional service in both individual and team settings.

Key Skills

Customer & Relations Management

Team Building & Leadership

Problem-Solving & Critical Thinking

First Aid/CPR Certified

Microsoft Office Suite

Accounts Payable/Receivable

Purchasing Administrator

Telephone Reception & Communication

Time Management & Organizational Skills

Data Entry & Filing

Public Speaking & Conflict Resolution

Self-Directed Research & Flexibility

General Accounting & Budgeting

Visiting Angels – Home Health Aid

Port St Lucie, FL 04/2025 – Present

Assisting clients with Fundamental Activites

Bathing & Dressing

Helping with Mobility

Toileting & Incontinence

Checking vitals

Medication reminders

Wound care & Monitoring conditions

Meal Prep

Light House keeping

Errands & Appointments

Office of the Secretary of the State – Process Technician (Relocated to FL)

Hartford, CT 02/1997 – 11/2024

Provide comprehensive administrative support, managing internal and external communications for state processing services.

Collaborate with leaders to establish goals, strategic plans, and process improvements.

Implement efficiency-enhancing changes in operations, including improved tracking systems and internal communications.

Lead office clerical employees in executing processing responsibilities and maintaining state records in compliance with regulations.

Make decisions regarding case status, financial records, and permissible transactions.

Provide excellent service, assisting the public and handling complex statewide impact processing services.

Managed procurement processes, including vendor communication, order processing, inventory tracking, and invoice reconciliation to ensure timely and cost-effective supply chain operations.

Process fees and accurately maintain financial records

Keystone Human Services – DSP

Wethersfield, CT 02/2017 – 11/24

Provide daily care and support for clients, managing medication counts, appointments, and family visits.

Responsible for money management, including deposits and maintaining financial records.

Supervise and ensure compliance with licensing regulations such as DDS, Health Inspection, Fire Marshall, and ICF standards.

Effectively communicate with interdisciplinary teams to maintain a smooth, compliant operation of the facility.

Experience in working with individuals with developmental disabilities.

Demonstrate strong knowledge in Microsoft Office Suite and Adobe Creative Suite to enhance organizational operations.

Committed to delivering excellent customer service while working in a fast-paced environment

Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives

Education

Sanford Brown College – Farmington, CT

Associate of Science in Fashion Design & Merchandising, 08/2017 (Coursework Completed)

Asnuntuck Community College – Enfield, CT

Bachelor of Arts in Business Administration, 09/2013 (Coursework Completed)

Manchester Community College – Manchester, CT

Bachelor of Science in Business Management, 09/1997 (Coursework Completed) GPA:4.0

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