Customer Service & Operations Professional
Resume:
Shemeka Duncan
Baton Rouge LA 70816
***********@*****.***
CAREER OBJECTIVE:
I am seeking a long time career opportunity in a critical industry where dependability, dedication, and a strong work ethic can contribute to the company's success. I am committed to learning new skills, embracing professional development opportunities, and taking on responsibilities that support business objectives and foster continuous improvement. KEY SKILLS & QUALIFICATIONS
-AS400 software experience -Client/Service Oriented
-Order entry Professional -Excellent Communicator
-10+ Years of Customer service -Strong Problem solver
-Electric pallet jack Operator -Solidified Worker
-Strong statistical skills -Strong computer skills EXPERIENCE
Loomis Armored May 2013- Present
Armed Vault worker
● Receive items from routes daily to verify what’s collected correlate with Loomis system
● Identify deposits or bag numbers provided from every route
● Count items, record amounts or serial numbers, and sign receipts or manifest
● Sort individual cargo item by route
● Communicate verbally with inside and outside branch employee’s daily
● Receive, verify, sort, disperse, and account for vault cargo items
● Lead team through unexpected challenges
● Verify and identify millions of dollars’ daily
● Gun safety CEXPERIENCE
Experience Continued
The Home Depot December 2006-May 2012
Order Entry Rep./Customer service Representative
● Contacted customers and vendors on pricing on availability of products
● Achieved Departmental Accuracy goals
● Productively worked with other departments such as Sales, Support, Credit to solve customers’ issues
● Process over 300 orders daily, maintained accuracy level of 99.80% or better
● Awarded several merits Badges for providing Excellent customer service
● Specialty plumbing, door hardware and lighting division
● Selected by leadership to work on several special project involving consumer services
● Cross trained co-workers on their order entry process flow and systems REFERENCES:
References readily available upon request.
Contact this candidate