Remote Customer Service & Logistics Specialist

Nicole Cummings

Remote Work

Phoenix, AZ ***** +1-503-***-**** ********@*****.***

Professional Summary

Professional Summary

Experienced Dispatcher, Logistics Coordinator, and Remote Customer Service Professional with a strong background in transportation operations, driver communication, case management, and executive customer support. Skilled in handling high-volume communications, coordinating schedules, resolving escalations, and maintaining accurate documentation in fast-paced remote environments. Proven ability to multitask independently while delivering professional customer experiences and operational support. Veteran with strong leadership, de-escalation, and problem-solving abilities. Licenses & Certifications

CDL Class A License

DOT Medical Card

Military Forklift Operator Certification

Electronic Logbook & Dispatch System Proficient

Professional Experience

MTM/MTBA DCS Dispatcher

April 2024 – March 2026

Coordinated daily dispatch operations and communicated directly with drivers and clients. Managed scheduling updates, transportation changes, and routing adjustments in real time. Maintained compliance documentation and ensured operational efficiency. Resolved transportation and customer concerns using strong de-escalation and communication skills. Performed data entry, status tracking, and multitasking in a high-volume environment. Wells Fargo Executive Office Case Specialist

February 2014 – November 2021

Managed executive-level escalations, disputes, and customer service cases. Provided professional remote support and issue resolution for financial clients. Conducted detailed account research, documentation review, and data entry. Utilized Microsoft Office Suite and internal CRM systems for reporting and case tracking. Consistently maintained confidentiality, accuracy, and productivity standards. Draconis Brokers & Kennels LLC Owner & Operations Coordinator January 2019 – January 2024

Managed scheduling, logistics coordination, transportation planning, and customer communication. Organized transport records, invoices, contracts, and appointment scheduling. Coordinated remote communication with clients regarding transportation updates and services. Built and maintained strong client relationships through responsive customer support. Rover.com Pet Sitter & Client Support Provider

September 2016 – Present

Managed scheduling, client communication, and appointment coordination. Provided consistent customer support and updates to clients remotely. Maintained strong client satisfaction through reliability and communication skills. CDL Driver & Freight Transport Specialist

Work Experience

Dispatcher

MTM Phoenix, AZ

April 2024 to March 2026

• Dispatch transportation for DCS cases both adult and children.

• Logistically plan pickups and drop off based around time frames and locations.

• Field inbound calls from clients or drivers.

• Make outbound calls to clients and drivers.

• Review case paperwork to ensure profile is accurate and up-to-date. Autonomous Vehicle Testing Operator

Iconma-Cruse Phoenix, AZ

February 2023 to July 2023

Test drive autonomous vehicles

Data entry

Map routes and roads

Case Specialist

Wells Fargo Executive Office Hillsboro, OR

February 2014 to November 2021

Data entry

Case management

Customer service

Research information

Education

Criminal Justice (Associates of Science)

ITT Technical Institute

Skills

Forklift Dispatching Tractor-trailer Manual transmission Cross-functional collaboration Tractor- Trailer Retail sales Customer relationship management Leadership Communication skills Driving Typing Microsoft Office Written communication Computer operation Financial services Interpersonal skills Google Docs Truck driving Security Conflict management Commercial driving Teamwork Customer service Recruiting Box Truck Time management Recruitment process management Administrative experience Attention to detail Analysis skills Supervising experience Hospitality Military Experience Case Management Guest services Cash handling Windows

Certifications and Licenses

Non-CDL Class C

Class D

CDL

Air Brake Endorsement

CDL A

Driver's License

Additional Information

Authorized to work in the US for any employer

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