Operations & Investigations Specialist with 10+ Years Experience

Mayowa Lambe

Dallas, TX 917-***-**** ***********@*****.***

LinkedIn: linkedin.com/in/mayowa-lambe-38b92286

Operations Client Relations Investigations Professional Results-driven operations and client service professional with 10+ years of experience supporting investigations, customer account reviews, documentation management, case resolution, and business operations within financial services environments. Proven ability to manage high-volume workloads, analyze complex information, maintain accurate records, and collaborate across departments to resolve issues efficiently.

Core Competencies

Client Relations • Customer Service • Operations Support • Documentation Review • Case Management • Account Reviews • Investigations • Process Improvement • Data Analysis • Quality Assurance • Escalation Management • Administrative Support • Cross-Functional Collaboration • Microsoft Office Suite

Professional Experience

Senior Risk & Operations Analyst OKX

May 2024 – June 2026

• Reviewed customer accounts and transaction activity to identify operational concerns and account risks.

• Investigated account-related issues and documented findings in detailed case files.

• Managed multiple case reviews while meeting service-level expectations.

• Collaborated with internal teams to resolve customer concerns and support business decisions. Senior Investigations & Operations Specialist Coinbase (via Genpact) Feb 2022 – May 2024

• Investigated customer account activity and reviewed supporting documentation.

• Prepared reports summarizing findings and recommendations.

• Maintained organized documentation and ensured adherence to procedures.

• Managed high-volume workloads while maintaining quality standards. Operations & Case Management Analyst Chime

Jul 2020 – Feb 2022

• Reviewed customer account activity and documentation to support decisions.

• Investigated transaction-related concerns and recommended resolutions.

• Maintained accurate and audit-ready records.

• Supported cross-functional teams in resolving customer concerns. Client Onboarding & Operations Coordinator Globe Broadcasting & Communications Jan 2014 – Dec 2019

• Managed client onboarding activities and reviewed documentation for completeness.

• Maintained client records and prepared reports for internal review.

• Supported ongoing client relationship management activities. Education

B.Sc. Architecture, Federal University of Technology, Minna, Nigeria Broadcast Training Certificate, Institution for Broadcast Training, Lagos, Nigeria

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