Hospitality Programs & Banking Professional Resume

HALEY E. HIRLIMAN

**** ****** **. *****, ** *****

Ph: 716-***-**** Email: **************@*****.***

EDUCATION

Niagara University Lewiston, NY

College of Hospitality and Tourism Management

Bachelor of Science in Tourism and Event Management – Graduated May 2017 (4.0 GPA)

Concentration – Destination Marketing

SUNY Genesee Community College Batavia, NY

Associates of Applied Sciences in Travel/Tourism and Hospitality Management – Graduated May 2014

Concentration – Business Management

Allegany-Limestone High School Allegany, NY

Graduated 2012

RELATED EXPERIENCE

Community Bank, N.A. Olean, NY

Mortgage Closing Coordinator - July 2021 to December 2024

●Direct communication with lenders & legal teams

●Finalization of documents

●Timely coordination to meet deadlines

●Maintain proficient knowledge of & demonstrate ongoing compliance with laws/regulations

M&T Bank Olean, NY

Universal Banker /Senior Service Associate - February 2020 to July 2021

●Customer service

●Sales Goals

●Account Openings/Maintenance

●Loan Licensed

M&T Bank Olean, NY

Service Associate/Teller - February 2018 to February 2020

●Customer service & account maintenance

●Direct interactions with customers

●Cash balancing with domestic and foreign currencies

●Sales

Holiday Valley Resort Ellicottville, NY

Assistant Front Desk Manager at the Inn at Holiday Valley – October 2017 to February 2018

●Directly interacted with guests

●Handled front desk receptions, and property reservations

●Responsible for all administrative duties

●Dealt with foreign/domestic currencies and credit cards

●Maintained and update records and files

●Managed staff members, creating schedules

The Lodge at Glendorn, Relais & Châteaux Bradford, PA

Front Desk/ Reservationist – July 2017 to October 2017

●Handled front desk receptions, and property reservations

●Directly interacted with guests

●Chauffeur

●Responsible for all administrative duties

●Relais & Château customs training

●Concierge

Holiday Valley Resort Ellicottville, NY

Front Desk/ Reservationist at the Inn at Holiday Valley – October 2016 to July 2017

●Directly interacts with guests

●Handles front desk receptions, and property reservations

●Responsible for all administrative duties

●Deals with foreign/domestic currencies

●Maintain and update records and files

Eddie Bauer Niagara Falls, NY

Sales Guide – November 2014 to May2015

●Communicated with customers to ensure all needs were met

●Met sales goals

●Organized and filled the stock room during shipments to maintain full inventory

Walt Disney World Orlando, FL

Lifeguard – January 2014 to May 2014

●Monitored guests in and around resort pools to ensure safety

●Responsible that all pool procedures were enforced and done efficiently

●Participated in organized practice safety scenarios in and around resort pools

GCC Daycare Center Batavia, NY

Childcare Provider - October 2012 to December 2013

●Caretaker of children ranging from 6 months to 4 years old

Premier Banquet Center Olean, NY

Server/ Bartender - March 2012 to January 2017

●Kindly engage with guests and parties

●Communicate with employees to provide an easier workflow during busy hours

●Set up and tear down for events

●Catering

SPEACIAL SKILLS

●Technical/Computer skills (Microsoft Office, Word, Excel, PowerPoint, POS)

●CPR/AED Certified

●Customer Service/Communications

●Analytical/Research

●Critical Thinking/Problem Solving

●Leadership/Management

●Teamwork

●Telephone/Receptionist

●Reservations

●Sales

●Finance

●Mortgage Processing

●Business Marketing

●Social Media

●Conflict Resolution

●Lifeguarding

●Childcare Provider

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