Remote Customer Service & Virtual Operations Specialist

ROGER CLARK

Poetry, TX ***** 945-***-**** **********.**@*****.***

Target Roles: Remote Customer Service / Virtual Operations

Highly motivated and self-driven professional with a proven, multi-year track record of executing autonomous operations and managing independent remote schedules flawlessly. Highly adaptable to proprietary digital platforms with minimal training required. Bringing strong technical estimation, high-volume consultation, and active listening skills to deliver exceptional client care and seamless problem resolution in a fully remote customer service position.

AUTO INSURANCE SALES REPRESENTATIVE (GEICO) (Hybrid) 07/2025 – 06/2026

Inbound Consultation & Client Relations: Managed a high-volume queue of 20–30 inbound calls daily from prospective clients in a structured hybrid environment; leveraged active listening and strong communication skills to establish rapid rapport and trust.

Tailored Risk Solutions & Education: Utilized deep insurance industry expertise to educate buyers on complex policy options and auxiliary benefits, closing customized auto insurance packages tailored to individual client needs.

Digital & Platform Management: Efficiently navigated SSP platforms and internal databases to accurately input client information, review risk profiles, and manage policy documentation seamlessly across remote and office settings.

High-Performance Execution: Maintained a strong track record of meeting and exceeding daily performance metrics, balancing efficient call times with high-quality customer service and thorough policy underwriting accuracy.

INDEPENDENT INSURANCE ADJUSTER (Home & Auto) 5/2020 – Present Continental U.S. (Remote & Office)

Customer Support & Communication: Served as the primary point of contact for policyholders; proactively provided clear, empathetic updates on claim status to ensure transparency and a seamless customer experience during high-stress situations.

Virtual & On-Site Claims Management: Successfully managed a high volume of property and automotive claims in a hybrid remote/office environment, balancing independent field inspections with structured administrative desk reviews.

Conflict Resolution & Negotiation: Expertly negotiated scope of repairs and material costs with contractors, resolving discrepancies professionally to protect company guidelines while maintaining positive vendor relationships.

Technical Estimation & Valuation: Inspect damages, evaluate policy coverage, and utilize industry-standard software including Xactimate, Symbility, and CoreLogic to author accurate initial repair estimates and comprehensive supplemental reports.

Claims Pipeline Management: Leverage platform tools like XactAnalysis, CCC1, and NextGen to track claim progress, maintain organized digital documentation, and streamline workflows.

Financial Settlement: Facilitated final claim closures by calculating accurate payouts, explaining policy justifications to insureds, and efficiently issuing final payments.

INDEPENDENT RIDE-SHARE CONTRACTOR (UBER) 2016 – 2020 Texas Region (Autonomous Field Operations)

Customer Service & Client Relations: Maintained a high satisfaction rating by delivering polite, safe, and professional transportation services to a diverse clientele; effectively managed real-time passenger requests and adapted to varying personalities and needs.

Independent Logistics & Time Management: Operated with full autonomy, strategically managing daily schedules, navigating optimal routing using real-time GPS data, and maximizing efficiency during peak demand hours.

Conflict Resolution & Safety Management: De-escalated high-stress situations calmly and professionally, adhering strictly to safety regulations and company policies to ensure a secure environment for all passengers.

Financial & Asset Management: Oversaw all independent business operations, including tracking daily earnings, managing fuel/maintenance expenses, and ensuring vehicle compliance with quality standards.

Dedicated Skills & Software:

Property & Auto Estimating: Xactimate, Symbility, CoreLogic, CCC1, XactAnalysis Data Management & Systems: NextGen, Navigator

Productivity & Collaboration Suites: Microsoft Office 365 (Word, Excel, PowerPoint, OneNote), Microsoft Teams

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