Administrative Professional with Legal & Client-Relations Expertise

Brittany Lee

Houston, TX. 954-***-**** ***************@*****.***

Professional Summary

Detail-oriented and highly organized administrative professional with experience supporting legal, financial, and client-facing environments. Proven ability to manage client communications, maintain accurate case files, coordinate scheduling, and ensure smooth day-to-day operations in fast-paced settings. Strong communicator with a proactive approach to problem-solving, workflow improvement, and ensuring no task is overlooked.

Education

Bachelor of Arts in Criminology, Minor in Legal Communications

Howard University, Washington, DC

December 2024 GPA: 3.82 Summa Cum Laude

Relevant Experience

Capital One — Branch Ambassador

Shirley Asmore-Hardin: 346-***-****

Houston, TX June 2025 – Present

-Serve as primary point of contact for clients, managing high-volume communication via in-person, phone, and digital channels

-Maintain accurate client records and ensure confidentiality

-Coordinate scheduling and support daily operations

-Resolve client concerns efficiently in a fast-paced environment

-Assist clients with technology and digital tools

Apple — Technical Expert

Drew Abraham: 202-***-****

McLean, VA August 2023 – June 2025

-Delivered high-level customer support and maintained service records

- Managed multiple client interactions simultaneously

-Strengthened client relationships through professional communication

- Assisted with merchandising and visual initiatives

The North Law Group, LLC — Legal Assistant

Bernice Mireku-North: 301-***-****; *******@****************.***

Rockville, MD December 2020 – May 2025

- Maintained organized case files and legal documentation

- Managed client communication and follow-ups

-Assisted with scheduling, court coordination, and case preparation

-Conducted legal research and supported attorneys

-Handled confidential information with discretion

Dolcezza Gelato and Coffee Bar, Washington, D.C.

Carsten Strand: 269-***-****

Manager & Coffee Trainer April 2022 – September 2024

-Trained new employees on specialty coffee preparation and customer service.

-Maintained high standards of quality and presentation in products

-Managed daily store operations, inventory, and team scheduling.

-Developed customer-focused strategies that improved satisfaction and repeat business.

McDonald’s, Chula Vista, CA

Asia Stephens: 619-***-****

Crew Trainer May 2020 – January 2022

-Promoted within one year due to strong performance and reliability.

-Supervised and coordinated crew members during shifts to ensure smooth daily operations

-Trained, coached, and delegated tasks to team members to maintain high performance

-Monitored food quality, safety, and sanitation standards

-Assisted with customer service and resolved issues promptly and professionally

-Managed cash handling, deposits, and end-of-shift reconciliation

-Oversaw inventory control and restocking to maintain operational efficiency

-Prepared and submitted daily shift reports for management review

-Ensured compliance with company policies and procedures

Core Skills

Adaptable Client Communication Case File Management Scheduling Administrative Support Legal Documentation, Terminology, and Writing Critical Thinking Workflow Improvement Coordination Canva & Content Creation Microsoft Office Social Perceptiveness Data Entry Multitasking Active Listening Active Learning Appllate Brief and Memorandums

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