Experienced CSR - Remote Customer Support Specialist

LYNETTE GARRETT

**** ***** ***** *****

Seagoville,TX 75159

C: 214-***-****

***************@*****.***

SUMMARY

I'm interested in a position that will allow me to use my interpersonal skills, computer skills, my ability to work as a team member or individual.

I have 10+ years of responsible work experience in customer service and dealing with the public.

SKILLS

Excellent oral and written communication skills.

Outstanding organization skills, self motivated and reliable. Ability to learn quickly, punctual and detail oriented Capability to work under pressure and meet deadlines. EXPERIENCE:

FOUNDEVER

01/2023-06/2024

Patient Care Advocate

Inbound/outbound calls

Provided excellent service to Medicare/Medicaid members. By having their medication delivered to the address of their choice in the US in a timely manner. Cognizant Technology Solutions

8383 Dominion Pkwy

Plano, TX

1/2021- 3/28/2022

Call Center Position inbound/outbound

Assist members and providers. Appoint providers and specialist to members. Research information on claims for members and provider.

Willis Towers Watson

250 E. Arapaho Road

Richardson,TX

8/3/2020 - 12/30/2020

Call Centre

Assist with enrollment to Medicare

MAXIMUS.

8333 Ridgepoint

Irving, TX

3/13/2020 - 7/20/2020

Call Center Inbound

U.S. Census Bureau

Census Questionnaire Assistant

Call Center/CSR

Robert Half/Office Team

12/17/18 - 3/4/19

Lynx Services

3/4/19 - 11/3/19

Call Center

Glass Claims for State Farm Insurance

Policy holders. Such as windshield replacment.

Apex Staffing - Irving, TX

Alliance Walgreen Prime

8/2018 - 02/19

Receiving calls and/or making phone calls to patients to:Schedule delivery of medication to a patients home or MD officeEnroll a patient into our servicesAnswer/troubleshoot questions from patientsHelp to schedule refill ordersUpdate patient demographics, etc. Lyft Driver Hub Austin, TX

05/2018

Transportation

Assisting patrons to and from their destination.

Adecco Staffing Richardson, TX

05/2007 to 08/2018

Customer Service Associate/Insurance Claims

Assist customers with various concerns about their accounts. Agape Home Healthcare Mesquite, TX

05/2005 to 03/2014

Personal Care Assistant

Assisted patients in their homes with personal needs such as hygiene, meal preparation and medication.

Aerotek Richardson, TX

02/2012 to 11/2018

Customer Service Associate

Hilton World Wide/ Reservations

TelePerfomance - Dallas,TX

10/2016 - 1/2017

Call Center

Customer Service Associate/ Call Center

Assisting patients with insurance enrollment and processing. Dicker Staffing Services Dallas, TX

02/2009 to 11/2011

Call Center Customer Service Rep

Federal Reserve of Dallas. Assisted customers with transitioning government benefits from a paper check to direct deposit.

ZLB Plasma Services DALLAS, TX

10/2006 to 02/2007

Admissions Clerk

Pre-Screened patients vital signs before donation of plasma. EDUCATION AND TRAINING:

Ultrasound Diagnostics Dallas, TX

10/2003 -07/2004

Certificate of Completion: Medical Assistant

900 accredited hours of course studies in vital signs, venipunctures, medical history and law, ICD-9, medical coding and EKG

Richland College Dallas, TX 1999

Certificate of completion: Microcomputer Maintenance Technician 350 hours of course studies in microsoft, excell, power-point, internet, intranet and ethernet.

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