Senior Logistics Operations & Compliance Leader

DORA E. RODRIGUEZ

Senior Logistics Operations & Department Manager

Los Angeles, CA • 310-***-**** • **************@*******.*** EXECUTIVE SUMMARY

Results-oriented Senior Logistics Operations Manager with a proven record of directing high-volume ocean export and import operations across complex global freight environments. Recognized for building high- performing teams, ensuring AES and FMC regulatory compliance, and delivering measurable cost reductions through strategic carrier negotiations and process redesign. Brings strong cross-functional coordination capabilities and a consistent track record of strengthening client relationships, improving service performance, and supporting departmental profitability. PROFESSIONAL EXPERIENCE

Ocean Export Manager Apr 2025 – Dec 2025

Global Shipping Services — El Segundo, CA

Directed full-scope ocean export and import operations for high-volume accounts, ensuring timely processing, documentation accuracy, and international regulatory compliance.

Coordinated daily workflow across export staff, trucking companies, steamship lines, warehouses, customs brokers, and overseas agents to eliminate operational delays.

Led billing audit and freight reconciliation initiatives, identifying discrepancies and improving monthly profit margin accuracy across multiple high-value accounts.

Served as senior escalation authority for complex operational and customer service issues; implemented process improvements that increased productivity and measurably elevated service performance. Operations Manager Aug 2022 – Mar 2025

SST Int’l, Inc. (formerly Axima USA Logistics) — Cerritos, CA

Directed day-to-day logistics and freight forwarding operations for ocean import/export accounts while leading a multi-person operations team in a high-throughput environment.

Developed and delivered AES compliance and FMC regulatory training programs, raising team proficiency and significantly reducing filing errors.

Negotiated carrier contracts and spot rates with major steamship lines, achieving measurable reductions in freight costs and improved departmental margins.

Supervised warehouse operations and monitored KPIs; implemented targeted process improvements that reduced errors and increased throughput efficiency. Lead Operations CSR Feb 2011 – Aug 2022

Sea Shipping Line — Gardena, CA

Managed full-cycle ocean export shipments across an 11-year tenure — bookings, documentation, AES filings, and door-to-door logistics coordination.

Processed LCL/FCL, hazardous cargo (IMO-compliant), and vehicle exports in strict compliance with international trade regulations.

Reconciled billing statements and agent profit-sharing accounts, improving financial accuracy and reducing disputes.

Led onboarding and training of new employees on import/export procedures and compliance standards, accelerating ramp-up time.

Operations Coordinator Sep 2008 – Dec 2010

Dedola Global Logistics — Los Alamitos, CA

Coordinated export shipment logistics — scheduling, tracking, and liaising with truckers and steamship lines — to ensure on-time departures and accurate cargo handoff. Operations Coordinator Sep 2006 – Aug 2008

Lamprecht USA — Los Angeles, CA

Managed import/export operations for a diverse international trade portfolio; administered accounts receivable, reconciliations, and collections.

AREAS OF EXPERTISE

Ocean Export/Import

Management

AES & FMC

Regulatory Compliance

Team Leadership &

Development

Carrier Contract

Negotiation

LCL/FCL &

Hazardous Cargo

(IMO)

Supply Chain

Optimization

P&L & Billing Audit

Management

Client Retention &

Escalation

TECHNICAL & COMPLIANCE EXPERTISE

Systems & Platforms: CargoWise • ACE • AMS • ISF • Microsoft Office Suite Regulatory & Trade: AES (Automated Export System) • FMC Regulations • NVOCC Operations • Letters of Credit • FWS

Cargo Specialties: LCL/FCL • Hazardous Cargo (IMO) • Vehicle/Automobile Exports References and supporting documentation available upon request

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