Dedicated Customer Service Specialist with Administrative Experience

Work experience

CSR

Banfield Animal Hospital • Champaign, IL

April 2025 to September 2025

Customer service to include; handle front desk clients, patient check in/out, answer all calls, schedule appointments, refill medications, handle payments. Clean and maintain front area. At Home Pet Care

Faithful Pet Care • Champaign, IL

March 2015 to September 2025

Work with clients to design detailed in home pet care services. Feed, walk, bathe, medicate pets for specific set times. Dog walking, weekend pet care, light cleaning.

CSR

City of Urbana • Urbana, IL

February 2021 to May 2023

Assist clients and citizens with upfront of office requests Take temporary housing payments/receipts

Assist with rental housing complaint/forms for city regulation codes. Answer phones, data entry, email correspondence, scanning, filing. Prepare City council meeting packets

Take meeting minutes

Education

Psychology (University)

Eastern Illinois University

January 2013 to May 2015

A.S. (College)

Parkland College • Champaign, IL

August 2008 to May 2010

Skills

Laura Wilder-Scaff

+1-217-***-**** / *************@*****.*** / Champaign, IL 61821 Customer support Microsoft Excel Bilingual Communication skills Computer operation Organizational skills Data entry English Microsoft Office Attention to detail Typing Phone etiquette Sales Customer service

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