Business Development & Operations Specialist
Resume:
ONWUEGBU JOSHUA OZIOMA
OPERATIONS
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PROFESSIONAL OBJECTIVE
Practical, tech-savvy operations and risk specialist with hands-on experience in insurance operations, customer service in banking, virtual assistance and short-term property management. I deliver measurable process improvements, strong client outcomes and compliant, efficient workflows by combining analytical problem solving with advanced digital tools. Skilled at translating policy and operational requirements into clear Standard Operating Procedures (SOPs), empowering teams through coaching, and supporting executives with reliable virtual support. Holds a B.Sc. in Biochemistry and a proven record of improving turnaround times, reducing risk exposure, and raising client satisfaction while maintaining rigorous confidentiality and regulatory compliance.
CORE COMPETENCIES
● Risk Assessment & Mitigation
● Claims & Policy Management
● Operations & Process Optimization
● Customer Relationship Management (CRM)
● Executive & Virtual Assistance
● Property & Airbnb Management
● Data Analysis & Reporting
● Microsoft Office Suite (Excel,Word)
● Google Workspace (Docs,Sheets,Drive)
● Digital Communication Tools(Slack,Teams,
Zoom)
● Workflow Automation (Zapier,Trello,Asana)
● Documentation & Compliance
● Financial Service Operations
WORK EXPERIENCES
Leads Global Companies 13B, Boulevard 1kv1 Omaha, Nebraska,USA. Virtual Assistant(Remote) January,2025–Present
● Provide comprehensive executive support: manage complex calendars, prioritize emails, prepare meeting briefs and follow-up action logs to ensure leaders focus on high-impact work.
● Coordinate cross-border schedules and stakeholder calls, using Google Calendar, Zoom and MS Teams to reduce scheduling conflicts by improving alignment.
● Produce concise research briefs and competitor snapshots to inform business development decisions; present findings in shareable Google Docs.
● Standardize digital filing and client on boarding templates to accelerate retrieval and onboarding tasks. Lead Properties Airbnb Curtisplace15 Lekan Akinlabi way Ikeja,Lagos State, Nigeria. Virtual Property Manager(Remote) January,2025–Present
● Manage end-to-end short-term operations: listing setup, dynamic pricing, reservation handling and guest communication across Airbnb platform.
● Coordinate cleaners, maintenance and check-in services; implemented a vendor checklist that reduced guest complaints related to turnovers.
● Use channel manager concepts and calendar-blocking best practices to eliminate double bookings and increase occupancy.
● Implement guest satisfaction protocols(welcome messages,localguides,in-staycheck-ins). JustInsurance Inc. Awka, Anambra State, Nigeria.
Operations Executive January,2024–January,2025
● Oversaw day-to-day operations across policy servicing and customer support channels,ensuring SLA adherence and regulatory compliance.
● Streamlined claims intake and documentation processes by introducing standardized checklists and digital templates, reducing processing delays.
● Maintained operational dashboards using Excel/Sheets to track KPIs (turnaround time, pending claims, backlog) and report weekly to senior management.
● Facilitated cross-team handoffs between underwriting, claims and customer service to reduce rework and information gaps.
Risk Manager January,2024–January,2025
● Performed corporate and retail client risk assessments, documenting exposures and recommending policy structures to align client needs with underwriting criteria.
● Collaborated with underwriting to refine acceptance criteria and pricing for targeted products..
● Prepared concise risk reports and presented findings to stakeholders to support decision making and portfolio rebalancing.
● Implemented client education initiatives on risk reduction measures that lowered small-claim frequency, and Supported dispute resolution.
Heritage Bank Plc Onitsha, Anambra State,Nigeria.
Customer Service Officer October,2021–December,2023
● Served as frontline contact for retail customers: account openings, transaction processing, queries and basic advisory on digital banking.
● Processed KYC documentation and ensured accurate client records in banking systems, minimizing compliance exceptions.
● Promoted mobile and internet banking adoption through targeted customer coaching, increasing digital transaction usage.
● Captured and escalated customer feedback, contributing to service improvement initiatives. Codebs Laboratory Owerri, Imo State, Nigeria.
IndustrialTraining(IT) April,2016-September,2016
● Assisted lab. technologists with sample preparation, routine biochemical assays and recordkeeping.
● Ensured equipment cleanliness, basic calibration checks and inventory tracking of consumables.
● Recorded test results accurately and supported the preparation of technical reports. EDUCATION
Niger Delta University Wilberforce Island,Bayelsa State,Nigeria. January,2014-July,2019
● Bachelor of Science-Biochemistry-Second Class Honours Biseni Secondary School Biseni, Yenagoa, Bayelsa State, Nigeria.
● Senior Secondary Certificate Examination (WAEC) September,2007-September,2013 PROFESSIONAL CERTIFICATION
● Certificate of National Service, National Youth Service Corps November,2019-November,2020 SOFT SKILLS
● Clear written & verbal communication
● Customer empathy & relationship building
● Problem solving, critical thinking
● Time management & Attention to detail
● Adaptability in remote & hybrid teams
ADDITIONAL INFORMATION
● Languages: Fluent in English & Igbo
● References: Available Upon Request.
● Confidentiality&professionalethics
● Initiative,Conflict resolution & de-escalation
● Cultural sensitivity & interpersonaltact
● Resourcefulness & independence
● Analytical curiosity & Multitasking
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