Records Management and Data Specialist

Gregory J. Shanks

Wylie TX 214-***-**** *********@*****.***

Records Management Document Specialist Data Entry

Proven skills performing records and document management

Skilled and knowledgeable professional with successful track record overseeing records management in database systems, ensuring accuracy of documents, and updating/maintaining records. Outstanding communication, detail-oriented, and interpersonal skills.

Records Storage

Records Retention & Destruction

Company Records Assessments

Records Management Training

Update & Maintain Records

Data Verification/Audits

Oil & Gas Records

Sales & Pricing Records

PROFESSIONAL EXPERIENCE

CONDUENT, Plano, TX 2020 - Present

Provide data and document management support for Toyota and Lexus customers nationwide.

Records and Documents Management

Work remotely processing Odometer Statements and various support documents for Toyota and Lexus.

Work remotely sending encrypted emails of various legal documents to Toyota and Lexus customers.

Various Employers, Carrollton, TX Frisco, TX 2018 - 2020

Records and Documents Management

Provided wide range of data and document management support for various employers in Greater Dallas-Fort Worth and North Texas areas.

Provided records management support by scanning and entering oil well logs into computer system.

FC Dallas (soccer team) Frisco RoughRiders (baseball team). Managed ticket taking and scanning for events.

TITUS/ASC, Plano, TX

Business Systems Support/Analyst

2014 - 2017

Managed product pricing and lead time support for manufacturer and supplier of air distribution and indoor air quality products. Updated product pricing and lead times. Analyzed data, developed and executed database queries, and prepare reports. Coordinated pricing data and marketing programs with Pricing Manager. Facilitated order entries into ordering systems by training sales representative on use of systems and assisting them with order entry. Updated and maintained product configurations in collaboration with Product Managers. Monitored and corrected discrepancies between different systems. Documented and tracked all activity in CRM.

Ensured product code and configurations in Titus Pricing Center were same as in MacPac/AS400 system.

Managed coordination of MacPac and Titus Pricing Center data into FasTrak orders.

TITUS/ASC, Richardson, TX

MacPac/AS400 Coordinator

2010 - 2014

Oversaw management of criteria and configuration codes in company’s MacPac/AS400 database systems. Updated and maintained configuration and product codes in conjunction with factory personnel. Documented and tracked all activity in CRM.

Led optimization of process for updating product configuration codes across multiple factory locations.

Produced weekly system reports and performed ad hoc queries.

TITUS/ASC, Richardson, TX

Pricing Assistant

2006 - 2010

Directed data entry and maintenance of pricing and marketing program records in company database systems. Provided support to Pricing Manager on setting up and maintaining Special Discount Authorizations. Worked collaboratively across internal departments, including Customer Service, Sales, Marketing, and Management.

Handled expedited Special Discount Authorization requests by sales representatives and reduced turn-around time from two or three days to 24 hours.

Designed and maintained marketing program Excel spreadsheet used as reference by sales representatives.

Facilitated initiation of pricing adjustments by sending announcement of pricing adjustments via e-mail blasts to sales representatives.

Additional Experience

CSR, TITUS/ASC, Richardson, TX

Order Entry Clerk, TITUS/ASC, Richardson, TX

Image Services Support, JC PENNEY LIFE INSURANCE, Plano, TX

Library Page / Librarian Assistant, RICHARDSON PUBLIC LIBRARY, Richardson, TX

CMN Clerk, Healthcor, Dallas, TX

Legal Records Technician, THE SOUTHLAND CORPORATION, Dallas, TX

Records Administrator, ORYX ENERGY, Richardson, TX

Research Coordinator, MCI, Richardson, TX

EDUCATION & CREDENTIALS

Bachelor of Business Administration, Marketing North Texas State University, Denton, TX

Technical Proficiencies

Word, Excel, Access, CRM Systems, Oracle, PowerPoint, Stellent, MacPac, AS400,

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