Administrative Assistant with Leadership Experience

Shalonda A. Cotton

Joliet, IL *****

Email: **********@*****.*** Phone: 920-***-****

Professional Summary

Experienced and results-driven Administrative Assistant with over 5 years of experience supporting office operations in fast-paced environments. Strong background in customer service, scheduling, data entry, and maintaining confidential records. Over 10 years of leadership experience as a Fleet Maintenance Supervisor. Certified in CPR, First Aid, and Fundamentals of RBT. Holds a Paraprofessional License and passionate about supporting children, families, and educators in diverse learning environments. Key Skills

- Administrative Support & Office Management

- Customer Service & Communication

- Microsoft Office Suite (Word, Excel, Outlook)

- Health & Safety Monitoring

- Time Management & Prioritization

- Behavioral Support & Child Development

- Problem Solving & Team Collaboration

Certifications & Licenses

- Paraprofessional License - Illinois

- Fundamentals of Registered Behavior Technician (RBT)

- CPR & First Aid Certification

- Administrative Assistant and Management Certificate

- Diploma in Mental Health

Education

Some College Coursework - Education

Ivy Tech Community College, Lake County - East Chicago, IN High School Diploma

Percy Julian High School, Chicago, IL - 2000

Professional Experience

Administrative Assistant

Child Care Resource & Referral - Joliet, IL

October 2022 - Present

- Manage incoming calls, voicemails, and front desk client interactions

- Maintain records and office documentation

- Prepare communications and distribute mail

- Protect client confidentiality and ensure compliance with data privacy standards Guest Service Associate

FC Parking & Hospitality Services - Lisle, IL

September 2021 - October 2022

- Greeted and assisted guests, maintaining excellent customer relations

- Shared event and local information to improve guest experience

- Managed ticketing and front desk operations

Housekeeping Aide

UChicago Medicine AdventHealth - Bolingbrook, IL

March 2021 - August 2021

- Maintained cleanliness of patient rooms and hospital facilities

- Adhered to strict safety and hygiene standards

- Trained new staff on protocols and procedures

Direct Support Professional (DSP)

[Employer Name], [Location]

[Dates Needed]

- [Responsibilities - please provide details to complete this section] References

Available upon request.

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