Virtual Executive Assistant and Administrative Professional

Lillian F. Wilkins McMoore-Baker

*** ********* *** *****, ***********, NC 27596

Cell: 919-***-**** Email: ************@*****.***

PROFESSIONAL SUMMARY

Experienced with very high work ethics. Looking to obtain a position where my skills and experiences can be utilized while providing knowledge and ideas towards the direction of a maintaining great organization. Providing an elevated level of confidentiality and providing comprehensive support to company, customer, client, and patient.

PROFESSIONAL EXPERIENCE

Virtually Its Possible, Youngsville, NC March 2015 - Present

Virtual Executive Assistant/Owner

Extremely self-motivated.

Manage and update social media accounts, web pages, and email accounts daily, ensuring excellent customer care and quality assurance for my clients.

Research information from the web used to create documents and reports for clients.

Providing Virtual Assistance with multiple administrative tasks, including corporate letters, data entry, faxing, phone management, emails, careful company planning, and calendar management.

Working independently, meeting deadline-intensive turnaround times and completions.

Proficient computer skills, including Microsoft Word, Excel, Outlook, and PowerPoint.

Perry Creek Health & Rehabilitation Center, Raleigh, NC November 2023 – July 2024

Receptionist

Created a warm, welcoming lobby environment by addressing them by name and learning about them.

Answered the phone with a cheerful, warm greeting.

Answered basic center and business office questions; escalated as needed to the appropriate person.

Assisted with daily candidate interview schedules as needed; greeted all incoming candidates and routed them to the appropriate person for an interview or the center’s Director of Human Resources.

Processed and distributed the center’s incoming and outgoing mail.

Accepted and handled payments at the desk in accordance with policy and procedures.

Helped with maintaining business office filing.

Followed emergency protocol.

Maintained the confidentiality of all residents’ records.

Reported all instances of abuse or neglect or other management concerns.

Ensured all mandatory training was completed on time.

Performed other duties as necessary for the successful operation of the center.

RTI International, Raleigh, NC September 2016 – December 2016

Interviewer/Data Collector

Interviewed survey participants by telephone while maintaining quality data collection standards.

Communicated to participants the importance of the survey and why their feedback is valuable.

Delivered a scripted questionnaire verbatim to collect research data.

Entered responses accurately into a computer system while speaking with participants. Followed standard processing and procedures.

Attempted to convert participants who have previously opted not to complete a survey.

Xerox, Raleigh, NC April 2015 – July 2015

Technical Customer Service Representative

Gathered customers’ information to determine their issues by evaluating and troubleshooting the problems.

Researched required information using available resources while following the processing and procedures.

Accurately processed and recorded call transactions using a computer and designated tracking software.

Xerox, Cary, NC December 2011 - June 2012

Technical Customer Service Representative

Answered multi-line phones to assist customers, took payments, and provided technical troubleshooting.

Incorporate multiple products that the company has to offer to gain the latest sales.

Referred important and serious matters to the proper departments.

SKILLS

Word

Excel

PowerPoint

Outlook

Business planning

Customer service

Windows

Employee trainer

Conflict resolution

Quality assurance

Staff development

Scheduling

Internet search engines

Self-motivated

Calendar management

Quality control

Record management

Multi-line phones

Communications

Strong work ethics

Detail oriented

EDUCATION

Ashford University, Clinton, IA March 2017 - February 2019

Master of Arts in Organizational Management

*Specializing in Human Resource Management*

Ashford University, Clinton, IA January 2015 - February 2017

Bachelor of Business Administration

Ashford University, Clinton, IA October 2012 - December 2014

Associates of Business

HONOR SOCIETY

Delta Alpha Pi April 2016 - Present

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