Customer Service & Administrative Professional

Dedra Byrd

Gainesville, GA

850-***-**** *********@*****.***

EDUCATION

Western Governors University Millcreek, UT/United States Bachelor of Science in Accounting Expected 2027

WORK & LEADERSHIP EXPERIENCE

Holiday Inn Express Alpharetta, GA/United States

Front Desk Receptionist Sept 15th, 2025 - Current

● Greet guests, manage check-ins and check-outs, and provide exceptional customer service.

● Handle guest inquiries, reservations, and issue resolution in a fast-paced hospitality environment.

● Coordinate with housekeeping and other departments to ensure a positive guest experience.

New Hope Counseling Gainesville/Cumming, GA/United States Administrative Assistant Jan 28, 2025 - Sept 12, 2025

● Greeted clients and manage high-volume phone calls in a confidential healthcare setting

● Scheduled appointments, coordinate calendars, and manage client check-ins

● Prepared, scanned, and organized patient documentation and reports

● Communicated professionally with external parties regarding client records

● Maintained accurate records while adhering to HIPAA and privacy standards

● Handled sensitive information with discretion and professionalism

● Supported daily office operations in a fast-paced clinical environment Assurant Remote United States

Customer Service Representative Nov 13, 2023 - September 1, 2024

● Delivered high-volume customer support via phone, email, and chat for cellphone insurance claims and coverage questions

● Explained policy terms, deductibles, and claim procedures clearly and professionally

● Utilized multiple systems simultaneously in a fast-paced remote environment

● Maintained strong performance metrics for quality, accuracy, and customer satisfaction

● Selected to assist with training new hires based on performance and call quality SKILLS, ACTIVITIES & INTERESTS

Technical Skills: Customer Service, Client Relations, Phone Support, Email Communication, Data Entry, Documentation & Record Keeping, Appointment Scheduling, Microsoft Office Suite, CRM & Case Management Systems, Multi-Line Phone Systems

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