Dynamic Leader with Teaching & Case-Management Expertise

JAMES ANDREW ZOMCHEK

Grafton, WI ***** *********@*******.*** 262-***-****

PROFESSIONAL SUMMARY

Dynamic leader with a proven track record at Milwaukee Center For Independence, enhancing team productivity by over 70% through

innovative workflow optimizations and effective conflict resolution.

Skilled in staff management and customer service, excel in fostering inclusive environments and driving organizational success.

Passionate about mentoring and leveraging exceptional communication skills to develop and empower teams. Foster the knowledge to

teach and encourage participation from all age groups in the workforce community.

Diligent Supervisor with proven ability to manage and lead teams effectively.

Successfully implemented process improvements that enhanced operational efficiency and team productivity.

Demonstrated strong problem-solving and communication skills to drive team and individual successes.

SKILLS

Working knowledge of all Microsoft systems

Teaching and testing in the Foodshare Employment training Program

Developed curriculum for the classes at Life Academy

Effective Conflict resolution

Effective Verbal and written communication

Coaching and mentoring

Policy, procedure and staff development

Proper Documentation and reporting

Employee development and Education

Departmental organization

EDUCATION

Bachelor Degree of Science and Education

University of Wisconsin

Jan 2004

WORK HISTORY

FoodShare Employment Training (FSET) Facititator Center for Independence Milwaukee, WI

Apr 2025 – Present

As a Facilitator for the Foodshare Employment training program duties are teaching the Unlock Your Potential (UP) workshop and being

the proctor of the state TABE test for employment placement.

In this role my vast teaching and work-related experiences is used to

engage the participants in the workshop. Years of working as a teacher and program supervisor gave me the knowledge and ability to

get class members to engage in the curriculum that I am teaching and presenting. Through the Power point presentation, it is my

responsibility to teach all areas of the employment process. From assessing yourself to resume and cover letter development, interview

skills, techniques and strategies to improve their knowledge and confidence in the process.

Facilitators in the Foodshare Employment training program work directly with, case manager, community resource navigators, Job

developers and trainers to help these individuals find and gain long-term employment in the current workforce.

This included

knowledge and training within CWW, and DRC web-based data logging and participant pin commenting throughout one's placement in

the Foodshare Employment training program.

Within this role I developed a basic understanding of the current workforce in the

Milwaukee area.

Supervisor Life Academy

Milwaukee Center For Independence Milwaukee, WI

Jan 2011 - Jan 2015

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organized workflows.

Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.

Mentored staff members in their career development by sharing knowledge from years of experience in the field.

Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

Reduced conflict incidents between participants significantly, fostering cohesive team environment through effective conflict resolution

strategies.

Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.

Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.

Optimized scheduling to ensure full coverage during peak hours without overstaffing while balancing customer service with cost

efficiency.

Maintained high safety standards to ensure secure workplaces for all employees and visitors.

Educated staff on organizational mission and goals to help employees achieve success.

Conducted regular reviews of operations and identified areas for improvement.

Adaptive Sports Coordinator

MPS Milwaukee Recreation Department Milwaukee, WI

Jan 2004 - Jan 2010

Evaluated customer needs and feedback to drive product and service improvements. Coordinated sports events successfully, ensuring

timely scheduling, venue preparation and equipment availability.

Cultivated a strong community presence for the sports program by actively engaging with local schools, clubs, and organizations.

Boosted team morale and cohesion through the organization of team-building activities and events.

Ensured compliance with league regulations and safety protocols by diligently reviewing rules and guidelines.

Handled daily facility scheduling and equipment use.

Developed strong communication channels among coaching staff, athletes, parents, and administrators for seamless coordination of

activities.

Recruited and trained staff members to provide exceptional coaching and services. Mentored staff members providing guidance support

throughout their professional development journey.

Fostered an inclusive environment that encouraged participation from diverse backgrounds within the sports program.

Implemented innovative marketing strategies to raise awareness about the sports program within the community at large.

Performed inventories on sports equipment and ordered more or made repairs.

Collaborated effectively with school administration to align athletic programs with academic objectives and mission statements.

Expanded program offerings to include new sports disciplines based on community interest and available resources.

Increased overall participant satisfaction through regular assessment surveys followed by implementation of improvements based on

feedback received.

CERTIFICATIONS

CPR/AED Certification

First Aid Certification

Peer mentor for the National spinal cord injury association

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