Versatile Customer Service and Caregiving Leader

Brenda Rosa

Dover, DE ***** +1-267-***-**** **********@*****.***

Professional Summary

Hardworking in customer service associate with 15+ years of experience in the food service and caregiving industries. Proven expertise in team management and food production, ensuring high-quality service and operational efficiency. Skilled in maintaining a clean and safe environment while delivering exceptional customer experiences. Holds multiple certifications, including Food Safety and CPR, enhancing commitment to safety and quality in service delivery. Work Experience

Janitorial Supervisor

Controlled Contamination Services Dover, DE

March 2026 to Present

Clean all areas that assigned to me. Example, bathrooms, cafeteria, offices and break rooms. Take out all trash, sweep, mop, and vacuum all floors.

Shift Manager/ floor supervisor

McDonald's Dover, DE

August 2022 to May 2025

My duties consist of performing the daily functions to run a successful shift. Housekeeping

Harrington Raceway & Casino Harrington, DE

November 2023 to December 2023

I was hired to keep bathroom and casino floor in a clean. Direct Care Worker

Countrywide Home Care Philadelphia, PA

November 2019 to July 2020

Assisted client with all a.d.l.s

Transported client to all appointments

Maintained a clean and safe environment

Education

General Studies (Diploma)

Thomas Edison high Philadelphia, PA

September 1988 to June 1991

General Studies (High school diploma or GED)

Thomas A Edison High School Philadelphia, PA

September 1988 to June 1991

Food service (High school diploma or GED)

Thomas Alva Edison high Philadelphia, PA

September 1988 to June 1991

Skills

Dependability Bed linen changing Food production Team management Caregiving Time management Processing cash transactions Janitorial experience Dusting Attention to detail Cash handling Food service Senior Care Personal Assistant Experience Ability to follow instructions Warehouse experience Customer service Cleaning surfaces Guest services Assisted living Disinfecting surfaces Restaurant experience Leadership Languages

English

Bilingual

Spanish - Expert

Certifications and Licenses

meaningful moments: Dementia training for caregivers Present

Class D

CPR Certification

Food Safety Certification

ServSafe

Food Handler Certification

Driver's License

national caregiver certification

Additional Information

Authorized to work in the US for any employer

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