Restaurant Operations Leader with Proven Customer Focus

Michael Webb

*** ***** **** ******

Longmont, Co 80504

720-***-**** ***********@*****.***

QUALIFICATIONS

· The ability to create an atmosphere in the restaurant that builds energy, vitality and a cohesive team · Commanding a shift with focus on guest satisfaction

· Managing/leading activities of the staff

· Supervise cash handling procedures

· Ability to remain professional and effective in stressful situations

· Finding training opportunities through daily activities

· Ensuring excellent customer service and satisfaction while optimizing profit

· Inspiring the staff to look at job responsibilities through the guest perspective

· Knowledge of restaurant POS system management operations and food production

· Extensive knowledge in opening and closing duties and responsibilities

· Committed, trustworthy, and poses a strong work ethic

· Red Cross first responder, CPR and blood born pathogen certified

WORK HISTORY

2/2021 to Present

BJ’s Restaurant and Brewhouse

120 Main St. #3105

Fort Collins, Co

Executive Kitchen Manager

In charge of opening/closing inventory, ordering, hiring and training staff, local marketing, invoicing labor protections and forecasts. Oversee day to day staff scheduling, workflow optimization and restaurant safety standards

9/2020 to 1/2021

Rock Bottom 6025 Sky Pond Dr. Loveland, Co

General Manager

Ensure store is properly cleaned and staffed per Covid-19 compliance. Oversee opening/closing of restaurant, employee scheduling, outdoor dining and food and beverage cost. In charge of inventory planning and ordering of fresh food and liquor supplies, training staff and conflict resolution. Interact with customers to ensure all inquiries and complaints are handled promptly, total restaurant receipts and reconcile with sales.

3/2020 to 9/2020

Snarfs

2130 Mt. View

Longmont, Co

General Manager

Ensure store is properly cleaned and staffed per Covid-19 compliance. Manage employee, inventory and customer service. Control food and beverage cost while maintaining quality control. Oversee day to day staff scheduling, total restaurant receipts and reconcile with sales. Identify and estimate food and beverage supply requirements and place orders with suppliers. Oversee opening/closing of restaurant.

7/2018—3/2020

The Cheesecake Factory

1201 16th St. Mall

Denver, Co 802022 Sr. Manager II

Oversee a $12 million dollar a year restaurant with 170 employees and over 250 scratch made menu items. In charge of opening, closing the restaurant while hiring and training the staff. Food and beverage forecast, ordering and inventory. Improving profits by controlling food, beverage and labor costs on a daily basis. Employee and customer satisfaction and conflict resolution.

10/2017 to 07/2018

Parrys Pizza

4874 Thompson Pkwy

Johnstown, CO 80534

General Manager

Opened newly built store, hired and trained staff, coordinate with suppliers, inventory planning and ordering of fresh food and liquor supplies, oversee ordering and preparation of food and beverage items, interact with customers to ensure all inquiries and complaints are handled promptly, monitor adherence to health, safety and hygiene standards in kitchen and restaurant, set operating goals and objectives, analyze budget variances and take corrective actions, interact with customers to ensure all inquiries and complaints are handled promptly, total restaurant receipts and reconcile with sales. Identify and estimate food and beverage supply requirements and place orders with suppliers

9/2013—5/1/2017

Denver Chop House, Denver Airport

8500 Pena Blvd. Denver Co 80249

Kitchen Manager/Assistant GM

Estimate food consumption, coordinate with suppliers, inventory planning and ordering of fresh food and liquor supplies. Hiring and training of new employees. Oversee day to day staff scheduling, workflow optimization and restaurant safety standards. Opening and closing restaurant. Conflict resolution and employee/customer relations.

04/2001 - 11/15/2012

Old Chicago, Various Locations, Colorado

Assistant General Manager

Scheduled and directed staff of 45 team members in daily work assignments to maximize productivity and efficiency in weekly operations. Continually monitored restaurant and take appropriate action to ensure food quality and service standards were consistently met. Optimized profits by controlling food, beverage and labor costs on a daily basis. Communicated well and used strong interpersonal skills to establish positive relationships with guests and team members. I started as a server and work my way up to management after being promoted 4 times within 2 years, I also had the opportunity to work in 8 different location to help stabilize systems, culture and moral.

04/1994 - 04/2001

Casino Aztar Evansville, Indiana

Bartender/Trainer

Responsible for cash drawers, cleaning and stocking of bar area to standards. Executing service standards to every guest, every time. Training of new bar staff members.

EDUCATION

Various ongoing training classes and certificates in food and beverage hospitality industry

1992 Olympic High School, Concord, California, USA

General, High School Diploma

REFERENCES:

Jeff Gleaton, General Manager Cheesecake Factory, Denver 720-***-****

Keith Jackson, Manager, Woodlands Market, San Francissco 925-***-****

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