Assistant Project Coordinator / Admin Specialist
Resume:
VERONA WARD
************@*****.***
347-***-**** -phone
Seeking an opportunity in Assistant Project Coordinator, Supervisor,
Administrative. All areas of Customer Service
Authorized to work in the US for any employer
WORK EXPERIENCE
ADMINISTRATIVE: Service Writer
First Transit - Bronx, NY June
2018 to Present
Perform intake; entering the customer's information into our database, creating a work order, and making estimates. Know what to ask our customers in order to get relevant information for the vehicle issue.
Take detailed notes of what the customer states.
Write up work order with relevant details for the mechanics.
Assign vehicles and work orders to mechanics.
Act as liaison between customer and vehicle technician.
Provide cost estimates in person, online, and over the phone.
Answer customer questions regarding condition of their vehicle, wait time, and cost.
Explain terminology and the nature of work completed to the customer.
Print out billing statements.
Be able to explain billing details to customers.
Process customer payments and vendors.
Maintains logs of vehicle work completed in our database,
Answers service areas phone and scheduling appointments.
Administrator
ELI LILLY AND COMPANY - New York, NY January 2017 to June
2018
Provide administrative support to the various projects (e.g. mailings, faxing, scanning, photocopying documents).
Update the various tools associated with Facilities.
Such as the Work order system and one note, Inventory system.
Maintain Files.
Responsible for the procurement of quotes from Vendors and the creation of e-buy request.
Scheduling coordination for both internal and external customers to include visitor registration process, securing IT resources.
Administrative resources.
Coordinate and assist in the execution of the various projects assigned to Facilities. Maintain calendars for Facility Events.
Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance. Answered telephone inquiries from clients, vendors and the public. Managed, vendors and organize.
Assisted with event planning, including associated travel and logistical arrangements. Prepared packages for shipment, pickup or courier delivery to customers.
Business Center Administrator/CaIl Center Supervisor
EMCOR GOVERNMENT SERVICES - Arlington, VA August 2014 to October 2016
EGS provides a full array of government and state building maintenance services for building contracts across the nation.
Performed clerical and administrative functions regarding inventory and maintenance of facility.
Planned and scheduled assigned projects, and ensured a timely completion.
Assisted multiple internal departments- Scheduling, Procurement (Purchase Orders), Finance, Account Management.
Process includes reconciling of All P-cards purchases and PO request.
Ensured services are executed in compliance with our client contract.
Performed heavy multi-tasking in a fast pace environment.
Develop and Maintain Files and Filing System.
Managed the work order process of planned or reactive services to a successful completion. Maintain calendars for the Call Center and the Office teams to include the Time off calendar, Daily operations calendar. Analyzed departmental documents for appropriate distribution and filing.
Work Flow Supervisor / Call Center Supervisor
EMCOR GOVERNMENT SERVICES/Bethesda medical center - Bethesda, MD November 2012 to September 2014
Utilized the Computer Maintenance Management Site for managing the day-to-day operations of the Work Flow and Call Center, servicing multiple client projects including E-Scripts.
Prioritized, classified, prepared and distributed work orders.
Developed and implemented measurement, planning and scheduling effectiveness.
Prepared for and attended required meetings including regular staff meetings and steering team meetings. Maintain department communications for facilities and the Hospital.
Assist with New-Hires and provide orientations.
Developed new process for employee evaluation which resulted in marked performance improvements.
Call Center Supervisor/ScheduIer Planner
EMCOR GOVERNMENT SERVICES - Washington, DC
July 2008 to October 2012
•Maintained Maximo for the NCR BOS CONTRACT
' Created daily reports for the sites as well as for the Government.
•Analyzed reports and made recommendations for quality improvement.
' Assigned and coordinated work orders to the Technicians.
•Assisted customers and NAVFAC in resolving issues.
•Analyzed daily work orders and made the necessary corrections.
•Managed the work order process of planned or reactive services to a successful completion.
•Managed the work order process of planned or reactive services to a successful completion.
' Investigated complaints and report finding.
•Coordinated the day-to-day operations of the Call Center
•Managed the work order process of planned or reactive services to a successful completion.
•Investigated complaints and report finding.
•Operated telephone to receive incoming request for service, and questions from callers/customers to for problem resolution,
•Reviewed and recorded information in the computer as required.
•Prioritized, classified, and prepared work orders.
•Scheduled services call, according to contractual designations.
•Assisted government customers with questions about work performance.
•Scheduled and contracted information.
•Used computer to update and maintain logs in database.
•Received service request from clients and input into system.
•Evaluated personnel performance.
•Interviewed potential employees and coordinated training
•Interviewed potential employees and coordinated training
•Developed and implemented measurement, planning and scheduling effectiveness.
EDUCATION
High School Diploma Business Administration
Facilities of Engineering: C.P.M
SKILLS
•MAXIMO (9 years)
•EXCEL (10+ years)
•JD EDWARDS (9 years)
•LIAISON (10+ years)
•LOTUS NOTES (9 years)
•Microsoft Office
•Data Entry
•Human Resources
•Scheduling
•Payroll
•Outlook
•Office Management
•training
•Marketing
•Organizational Skills
•Computer Literacy
•Customer Service
Contact this candidate