Seasoned Customer Support & Solutions Specialist

Professional Summary

Self-motivated and highly adaptable Customer Service Representative with 20+ years of diverse experience across business consulting, coaching, marketing, and technical support. Known for delivering exceptional service, solving complex issues efficiently, and building strong client relationships. Comfortable in fast-paced environments and experienced with both remote and onsite support. Open to relocating and learning new technologies to grow with your organization.

Core Skills

- Customer Support & Retention

- Technical Troubleshooting

- Remote Communication Tools (Zoom, Webex, Teams, Skype)

- AI Training & Software Operations

- CRM & Ticketing Systems

- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

- Google Workspace (Docs, Sheets, Hangouts)

- Marketing & Graphic Design (Clipchamp, Video Editing)

- Project & Time Management

- Empathetic Patient Interaction (Home Healthcare)

- Leadership & Team Collaboration

- Adaptability & Learning Agility

Professional Experience

Customer Service Representative

Sutherland Global (Remote – Houston, TX)

Jul 2021 – Present

- Delivered high-quality support for customer inquiries, service issues, and account management.

- Guided customers through troubleshooting steps, product details, and service options.

- Managed account records, updates, and adjustments with accuracy and care.

- Prioritized customer satisfaction through professional, timely follow-ups. Customer Service Consultant

KForce Professional Staffing (Houston, TX)

May 2020 – May 2021

Bridget Norvell

Open to Relocation Available for Remote & Onsite Work Houston, TX 77063 Mobile: 832-***-**** **************@*****.***

- Processed adjustments and account inquiries for financial services clients.

- Analyzed customer needs and offered product/service recommendations.

- Documented all interactions and produced reports on customer feedback and service trends.

- Helped improve processes by escalating recurring issues and insights to leadership. Education & Certifications

Certified Life Coach, Notary Signing Agent

International Centre of Excellence (ICE), Fort Lauderdale, FL – 2016 High School Diploma

Cornerstone Christian Correspondence School – 2017 Additional Certifications

- Certified Professional Coach – Jan 2016

- Certificate of Congressional Recognition – Dec 2014

- NNA Background Screening – Jun 2022

- Notary Signing Agent (NNA NSA Certified) – Aug 2022 Tech & Tools Proficiency

- Customer Service Tools: Avaya, Zoom, Webex, LogMeIn123

- Productivity: Microsoft Office, Google Workspace

- Design & Editing: Microsoft Clipchamp, Video Editing Tools

- Project Management: Familiar with Asana, Trello, or similar platforms

- Operating Systems & Browsers: Windows, regular browser maintenance/updates References

Available upon request (Professional and Personal)

Contact this candidate