Multifaceted Customer Service & Data Specialist

Latiesha White

Hudson, FL ***** +1-727-***-**** *************@*****.***

Professional Summary

Highly motivated Customer Service Representative with multi-role expertise in data entry, dispatching, and office administration. Proven ability to communicate clearly, resolve complex issues efficiently, and maintain high satisfaction in fast-paced environments. Adaptable professional skilled in balancing empathetic client support with accurate administrative workflows and procedural compliance. Willing to relocate: Anywhere

Work Experience

Customer Service Representative

Kenific Group Tampa, FL

November 2024 to April 2026

• Delivered outstanding customer service with empathy and professionalism, addressing inquiries and resolving issues efficiently.

• Managed high-volume inbound calls, providing detailed information and building positive relationships with members.

• Utilized Salesforce/Epic CRM to accurately process data, maintain records, and ensure compliance with HIPAA standards.

• Educated members on benefits and enrollment, demonstrating strong verbal and written communication skills.

• Demonstrated attention to detail and a solution-oriented mindset while handling sensitive member concerns. Customer Service Representative II/Data Entry Clerk US Water Services Corporation New Port Richey, FL January 2023 to September 2024

• Customize SAP modules to meet specific business requirements.

• Handle data migration, cleansing, and archiving.

• Project management, communication, and problem-solving skills.

• Respond to customer inquiries via phone and in person, send out Letters of Credit, provide accurate information and resolve issues promptly.

• Process A/R and A/P data, invoices, and payments with attention to detail and adherence.

• Detail oriented, review historical data accurately checking for errors

• Maintained records of customer interactions, ensuring data accuracy and compliance with company standards.

• Multitasking abilities by managing transactions, inquiries, and strict schedule adherence. Dispatcher/Customer Service Representative

Waste Connection Dade City, FL

February 2021 to December 2022

• Analyze and resolve customer inquiries related to missed pick ups, misplaced containers, and property damage.

• Schedule and dispatch work to various employees and departments throughout the day.

• Effective use of software applications, including Microsoft Word and Excel

• Deliver services to customers in a manner that promotes goodwill

• Interact with customers daily in a high call volume environment

• Support the solicitation of new or additional services

• Thrive in a fast paced, cooperative team environment. ATIS Elevator

Rotational Support Associate Port Richey, FL

April 2019 to January 2021

• Manage, and coordinate annual inspections.

• Support desk, live chat

• Identify and escalate priority issues, provide follow-up communication and assist with client questions.

• Generate work orders, dispatching.

• Inputting data, invoicing, monitoring payments, managing aging reports, annual updates and estimate prices to create new proposals.

• The “go to” person for clients and inspectors.

• Perform collections calls, send invoices to collect outstanding balances, bookkeeping processing vendor invoices, payments, matching invoices to purchases, getting approvals, utilizing NetSuite, ICOMS billing system to accurately inform clients in a timely fashion.

• Communicate and collaborate with inspectors during inspections, send and review all invoices for accuracy, assist inspectors questions to billing, maintain high level billing. Customer Service Rep/Dispatcher

Charter Communications Clearwater, FL

April 2017 to March 2019

• Handled residential and commercial service requests, creating new sales leads and supporting outside sales.

• Scheduled, routed, and tracked service orders and technicians to maximize operating efficiency.

• Collaborated with technicians to close out work orders and ensure accurate account and billing completion.

• Resolved escalations and enforced compliance with laws and regulations.

• Delivered high-quality customer service and satisfaction through clear support and timely responses. Claims Specialist

Liberty Mutual Temple Terrace, FL

January 2015 to March 2017

• Collating Workers Compensation claims into database.

• Conduct thorough investigations, auditing,reviewing medical records, and evaluating damages to determine the severity of each case.

• Explain partial and full denials for items not covered under policies.

• Conduct timely reviews of claims to ensure accuracy and completeness of documentation.

• Critique and process medical bills

• Analyze claims to determine extent of company's liability

• Approval or denial decisions made accurately in accordance with policy provisions.

• Investigated and coordinated

• Negotiate current costs and actual cash value for items.

• Schedule appointments for insured and claimant, coordinate with doctors and attorneys.

• Monitor and reported on claim status.

• Calculate, and Manage billing, status of accounts, balances, notifying inconsistencies.

• Emailing clients, and attorney's to settle on the value of each case and coordinate responses. Education

Business Administration/Management (College)

Miami Dade Community College Miami, FL

August 1995 to June 1999

Upper secondary education

Skills

HIPAA Office experience Phone etiquette Greeting customers Work ethic Appointment scheduling Accounts receivable Active listening Customer service Administrative experience Microsoft Excel Client interaction via phone calls Report preparation Time management Front desk Organizational skills Microsoft Office Dispatching Documentation review Oracle Written communication Customer support Writing skills Call center experience Managed care Medical scheduling Accounting Excel formulas Attention to detail Accounts Payables Phone call management Typing Office management Netsuite Interpersonal skills Microsoft Teams Medical terminology Microsoft Outlook Data entry Telephone systems Phone communication Computer operation Basic math Office supply management Customer complaint resolution Claims negotiation Scanning Productivity software Communication skills Client invoicing Filing Microsoft Word Outlook Quickbooks Financial software Clerical experience Computer skills Clean workspace maintenance Analytical skills Languages

Spanish - Intermediate

English - Fluent

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