Executive Assistant Candidate with Enterprise Experience

As an accomplished executive in Customer Success and Enterprise Service Management, I have a track record of managing global Fortune 500 accounts, driving post-sale adoption, and delivering measureable business outcomes. I specialize in relationship management, strategic account growth, and leading cross-functional teams to optimize operations. I am now seeking to leverage my experience in enterprise solutions, customer success, and operational excellence to contribute to the growth of an organization. Selected to Present on an Enterprise All-Hands Call, Delivered live BOPIS training to colleagues and leadership. Earned an Above and Beyond Recognition Award

Accelerated Gross Add initiatives and improving customer satisfaction. Partnered with the Premier Online Portal Team

Secured access and deliver enterprise client training. Led Process and System Training for Domestic and Offshore Customer Success Teams Authored a CSM mobility roles guide.

Drove Adoption and Results

Low share and no-share enterprise accounts.

Customer Success Manager 2025

AT&T

Managed post-sale relationships with global enterprise clients, ensuring adoption and utilization of products and services.

Delivered data-driven insights and recommendations to C-level executives, enhancing decision-making and client satisfaction.

Oversaw contract implementation, rate plan analysis, and account setup within AT&T’s Premier and internal order systems. Senior Account Manager 2024 – 2025

AT&T

Acted as the primary point of contract for key enterprise clients, ensuring alignment with client goals.

Led enterprise engagements, delivered tailored mobility solutions to enhance satisfaction and retention, and created contracts. Client Solutions Executive 2020 - 2025

AT&T

Managed enterprise account reviews, rate plan analysis, and complex transactions.

Led escalations, Premier training coordination, and post-sale consultative support.

Partnered with sales to ensure accurate enterprise profile setup and seamless post-sale execution.

Trained mobility and wireline teams on systems, processes, and Premier portal usage. Stacey Mahabir

New York Metropolitan Area

(914) 953 - 9458

*************@*****.***

Dynamic Customer Success Manager with expertise in managing global Fortune 500 accounts, optimizing enterprise service operations, and leading high-performing teams to deliver exceptional client satisfaction and business growth, who values a collaborative organization that epitomizes teamwork and shared goals.

Customer Success Leader Enterprise Service Strategist Relationship-Driven Growth and Partnership Expert Executive Summary

Professional Experience

Key Accomplishments

Education, Professional Skills

and Professional Expertise

Education Professional Expertise

Bachelor of Science in Business Administration Account Strategy State University of New York at Oswego Client Onboarding and Adoption Programs Contract Negotiation and Compliance

Professional Skills Cross-Functional Team Collaboration Data-Driven Decision Making

Account Management Enterprise Solution Implementation Customer Success and Retention Strategies IT and Telecommunications Operations Enterprise Service Management Process Standardization and Optimization Global Client Engagement Project Management and Execution Leadership and Team Development Risk Assessment and Mitigation Operational Efficiency and Process Improvement Service Delivery Oversight Post-Sales Strategy and Adoption Vendor and Partner Coordination Strategic Planning Workflow Automation and Efficiency Team Building and Leadership Workforce Training and Development Assistant Sales Retail Manager 2019 – 2020

AT&T

Assisted in overseeing daily retail operations, supporting store performance and achievement of sales and services.

Led, motivated, and developed retail sales associates through ongoing coaching and performance feedback.

Delivered training on sales techniques, customer service excellence, and product knowledge.

Supported staffing, scheduling, and operational execution to ensure a consistent and positive customer experience.

Collaborated with store leadership to implement sales initiatives and promotional strategies.

Maintained compliance with company policies, procedures, and operational standards.

Analyzed sales performance metrics to identify trends, gaps, and opportunities.

Supported inventory management and merchandising standards to ensure product availability.

Assisted in resolving escalated customer concerns to maintain high satisfaction.

Contributed to a positive team culture by reinforcing accountability, collaboration, and customer-first behaviors.

Supported achievement of revenue and service targets by reinforcing sales best practices.

Assisted with onboarding and mentoring new team members to accelerate productivity. Universal Service Executive 2006 - 2017

AT&T

• Managed service delivery for global Fortune 500 clients, serving as a trusted point of contract for complex accounts.

• Resolved high-complexity service issues by coordinating cross-functional teams to ensure timely resolution.

• Identified opportunities to maximize revenue through strategic account analysis and solution recommendations.

• Collaborated with sales teams to develop strategic plans and tailored wireless solutions aligned with client objectives.

• Delivered financial insights through wireless usage analysis, receivables again reports, and revenue forecasting.

• Consulted clients on systems and services while promoting adoption of online servicing and billing tools.

• Served as a liaison between clients and internal technical, billing, and operations teams.

• Conducted regular account reviews to assess performance, address risks, and strengthen long-term relationships.

• Supported contract renewals and service changes by providing accurate analysis and recommendations.

• Ensured compliance with service-level agreements while improving resolution times for complex issues.

• Monitored account performance metrics to proactively identify service gaps and implement corrective actions.

• Built long-term client trust through consistent communication, issue ownership, and proactive problem resolution. Professional Experience Continued

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