Customer Support & Data Entry Professional

Lila Rodriquez

*********@***.*** 919-***-**** Smithfield, NC

SUMMARY

Seasoned professional with 22 years of experience in administrative support and customer service roles, adept at managing databases and proficient in MS Office. Demonstrated ability to efficiently handle data through administrative tasks and CRM tools. Seeking to apply meticulous attention to detail and commitment to accuracy as a Data Entry Clerk.

WORK EXPERIENCE

Star Christian AcademyCompany Smithfield

Teacher Assistant Feb 2012 - Present

• Assist with lesson preparation by gathering materials and arranging equipment for instructional delivery.

• Conduct individual and small group review sessions to reinforce learning concepts and assist students in understanding course material.

• Monitor student behavior and activities in various settings, including the classroom, during transition periods, and on field trips, ensuring a safe and conducive learning environment.

• Manage administrative tasks such as recording attendance, grading assignments, and calculating student grades, providing essential support for classroom assessment processes. Sutherland/AT&T

Call Center Sales & Service Nov 2009 - Mar 2016

• Provided comprehensive assistance to customers through both telephone and virtual platforms, ensuring prompt and professional service delivery.

• Resolved a variety of technical issues, including voice and data service disruptions, enhancing customer satisfaction and service continuity.

• Engaged with customers daily, maintaining a friendly and efficient demeanor, and effectively communicating solutions to address their needs.

• Utilized CRM tools, specifically Salesforce, to document customer interactions, transactions, and feedback, contributing to service improvement and customer experience tracking. Pepsi Bottling Ventures Garner

Service Dispatcher Jun 1999 - Dec 2006

• Managed customer communications, resolving conflicts and ensuring adherence to service deliverables, enhancing customer satisfaction through diligent support and response to inquiries.

• Partnered with team members across the supply chain to streamline operations and facilitate efficient customer service resolution.

• Processed customer feedback to inform operational improvements, collaborating with management to implement strategies that bolstered customer satisfaction levels. EDUCATION

Wake Technical College

Business Administration, Business Administration

Raleigh

August 2008 - May 2013

SKILLS

Data Entry 55 WPM • Ability to Multitask • Attention to Detail • Time Management • Communication Skills • Interpersonal Skills • Accuracy

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