Client Care & Admin Specialist

SHENAZ LOKHANDWALLA

Customer Service • Client Care • Administrative & Front-Desk Support

Houston, TX 281-***-**** ***************@*****.*** PROFESSIONAL SUMMARY

Calm, dependable, and service-oriented professional with 10+ years of experience in customer service, client care, and administrative support. Currently owns and operates a small service business with consistently strong client reviews, reflecting earned trust and repeat business. Certified Pharmacy Technician and Licensed Cosmetologist, with additional credentials in mental health and early childhood education. Known for professionalism, confidentiality, and composure in responsibility-driven environments. Open to relocation or remote opportunities across the U.S. and English-speaking countries. CORE COMPETENCIES

Client & Patient Interaction • Front-Desk & Administrative Support • Scheduling & Appointment Management

Cash Handling & Payment Processing • Customer Concern Resolution • Confidentiality & Professional Ethics

Computer, AI Tools & Mobile Applications • Attention to Detail • Time Management & Reliability PROFESSIONAL EXPERIENCE

Owner — Client Services & Operations 2023 – Present Shenaz’s Threading Corner — Houston, TX

• Own and manage a service-based business, maintaining strong Google reviews built on consistent quality and client trust.

• Handle scheduling, payments, and client communication while upholding strict hygiene and sanitation standards.

• Maintain confidentiality and professionalism across every client interaction. Overnight Childcare Provider (Part-Time) Ongoing

Private Family — Houston, TX

• Provide trusted overnight childcare three nights per week, ensuring child safety and routine consistency.

• Demonstrate reliability, discretion, and a calm, supportive presence. Hair & Brow Specialist 2023 – 2024

HEB Brow Threading — Houston, TX

• Delivered professional threading and waxing services in a fast-paced retail setting.

• Maintained hygiene, safety, and client comfort throughout each appointment. Cosmetologist — Front Desk & Customer Service 2014 – 2023 Aisha’s Salon & Spa — Houston, TX

• Delivered client services while managing front desk, cashier, and inventory responsibilities.

• Scheduled appointments and processed payments accurately and efficiently.

• Built long-term client relationships that drove consistent repeat business. Hair Stylist & Wax Specialist 2021 – 2022

SH Salon — Houston, TX

• Provided professional hair, waxing, and threading services with a focus on client satisfaction.

• Upheld hygiene and safety standards in a busy salon environment. Customer Support Associate 1998 – 2007

Mphasis — India

• Provided customer support for TD Canada Trust and Bank of America accounts.

• Managed high-volume customer interactions with accuracy and discretion.

• Resolved customer concerns while adhering to service and compliance guidelines. EDUCATION

Associate Degree — Houston Community College 2021

CERTIFICATIONS & LICENSES

• Licensed Cosmetologist

• Pharmacy Technician Certification

• Mental Health Certification

• Early Childhood Education Certification

• Real Estate Certification

ADDITIONAL INFORMATION

Calm under pressure, an excellent listener, and disciplined in daily routines. Maintains a personal yoga and wellness practice. Active community volunteer since 2013, with a continued interest in learning, including home-based hair-oil formulation.

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