IT Support & Operations Specialist Resume

Jason Randall

Orange Park, FL • 904-***-**** • ***********@*****.***

PROFESSIONAL SUMMARY & CORE SKILLS

Customer-focused support professional with 20+ years in technical support, customer service, and problem resolution. Strong troubleshooting ability, high-volume call center experience, and proven workflow improvements. Known for professionalism, adaptability, and clear communication. Key Strengths: Troubleshooting • Process Improvement • Client Relations • Call Center Operations • Workflow Optimization • Microsoft Office • Time Management • Team Collaboration PROFESSIONAL EXPERIENCE

Bartram Trail Surveying — Green Cove Springs, FL Draftsman 2024 – 2025

• Produced accurate revisions and coordinated project teams.

• Managed multiple deadlines with strong communication and organization. Self-Employed Contractor — Jacksonville, FL CAD Draftsman & IT Specialist 2010 – 2024

• Delivered technical support for diverse clients.

• Resolved hardware/software issues and improved satisfaction.

• Automated workflows to increase efficiency.

Paul S. Li Engineering — Jacksonville, FL CAD Draftsman / IT Support 2005 – 2010

• Performed troubleshooting, system maintenance, and network support.

• Reduced downtime through proactive issue resolution.

• Improved productivity with system upgrades.

AOL/Time Warner — Reston, VA Technical Security Analyst / Tech Support & Billing 1996 – 2004

• Supported billing, technical issues, and account security in a high-volume center.

• Promoted for leadership and service excellence.

• Cut administrative workload by 40% via automation.

• Handled broadband transitions and escalated issues. Levitz Furniture — Jacksonville, FL Inventory Control Specialist 1993 – 1996

• Managed inventory accuracy, audits, and vendor coordination.

• Resolved discrepancies and maintained detailed records. EDUCATION

University of Phoenix — Jacksonville, FL Bachelor of Science in Information Technology 2012

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