Management

Laqundra Lester

**************@*****.*** 470-***-**** Good Hope, GA

Summary

Management professional with 14 years of experience seeking a Senior Manager role. Experienced in team leadership, customer satisfaction initiatives, and operational improvements in logistics, production, and technical support. Background includes relationship management, employee training, and efforts to achieve operational efficiency.

Work Experience

Movate

Case Manager Apr 2023 - Present

Manage a portfolio of 30-50 client cases, cultivate professional relationships, and resolve client concerns to maximize satisfaction.

Track key performance metrics and drive results by implementing effective strategies to exceed established benchmarks.

Design and execute customer service initiatives aimed at enhancing client satisfaction and advancing organizational goals.

Horizon Group USA

Logistics Manager Sep 2019 - Oct 2022

Conducted daily pre-shift briefings to ensure team alignment and operational preparedness.

Supervised customer order fulfillment and coordinated comprehensive training for new employees.

Monitored and recorded order processing status, keeping high standards of accuracy.

Administered end-of-shift procedures, ensuring precise data collection and reporting for operational performance analysis.

Dollar General Distribution

Production Manager Sep 2017 - Sep 2019

Led team briefings to improve shift preparedness and facilitated the onboarding process for new hires through comprehensive training programs.

Oversaw order fulfillment and inventory management, keeping accuracy and efficiency.

Consistently exceeded production goals through effective team management and process optimization.

Kelly Service

IT Technical Support Manager Jul 2016 - Jul 2017

Guided an IT support team in resolving inbound technical inquiries, ensuring prompt and effective solutions for Apple product users.

Developed and executed strategies to enhance performance and reduce customer resolution times.

Utilized a ticketing system to document and resolve technical issues arising from incoming orders.

Rome Fashion

Store Manager/Sales Manager Dec 2008 - Dec 2015

Provided customer service by identifying and addressing client needs to support sales activities.

Managed customer interactions while overseeing inventory and maintaining merchandising standards.

Maintained organized stockroom operations, ensuring efficient retrieval of products and restocking on the floor.

Education

Lovejoy High School - High School Diploma Lovejoy, GA May 2006

Georgia Perimeter College Associates Degree (A.S) - Business Administration Atlanta, GA May 2009

Skills

Leadership

Communication

Decision-Making

Problem-Solving

Time Management

Delegation

Conflict Resolution

Strategic Thinking

Team Building

Financial Management

Project Management

Adaptability

Coaching and Mentoring

Emotional Intelligence

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