Dynamic Customer Service & Sales Professional

Eugenia Thornton

* ***** ***** ***, *****, FL ***72 Phone: 352-***-**** Alt: 352-***-**** Email: *******.********@*****.***

Summary

Dynamic and results-driven Customer Service and Sales Representative with over 10 years of experience delivering exceptional client support and driving revenue growth across diverse industries. Skilled in resolving complex technical issues, upselling products and services, and building lasting customer relationships. Adept at managing high-volume inquiries, troubleshooting hardware/software problems, and collaborating with cross-functional teams to enhance customer satisfaction.

Skills & Qualifications

Expertise in handling customer inquiries, providing product/service information, and resolving complaints.

Strong work ethic, adaptability, problem-solving, and attention to detail.

Ability to motivate and collaborate with staff and leadership to achieve organizational goals.

Proven track record of meeting deadlines and exceeding company objectives.

Consistently exceeded sales targets and improved customer retention rates.

Maintained a positive brand image through empathetic and solution-oriented service.

Relevant Work Experience

Customer Support and Sales AT&T Mobility – Ocala, FL 08/2003 – 02/2015

Professional Experience

Customer Service Administrator & Collections AT&T – Ocala, FL 04/2021 – 06/2025

Managed 70–80 customer interactions daily via calls, chats, and emails in a fast-paced environment.

Resolved billing and payment issues accurately and efficiently.

Explained statements and product features to build customer confidence and resolve concerns.

Provided technical support and troubleshooting assistance for various inquiries.

Maintained flexible scheduling to meet business needs.

Patient Care Representative VITAS Healthcare – The Villages, FL 06/2019 – 08/2021

Served as primary liaison between patients, families, and healthcare providers.

Processed new referrals, verified insurance, and scheduled admissions for timely care.

Organized and completed patient treatment plans, ensuring seamless communication across departments.

Managed high-volume calls from hospitals, funeral homes, and other entities in a fast-paced environment.

Medical Receptionist Lakeview Healthcare System – Leesburg, FL 04/2017 – 07/2019

Scheduled appointments, verified insurance, and maintained patient records.

Collected payments and balanced daily cash reports.

Provided exceptional customer service by greeting patients and answering inquiries.

Coordinated communication between patients and staff to ensure accurate information flow.

Escalation Support Asurion – Ocala, FL 02/2015 – 03/2017

Handled escalated calls and provided next-level support for service representatives.

Troubleshot device issues and offered repair or replacement solutions.

Maintained accurate records using point-of-sale systems and CRM tools.

Education

Florida Technical Institute – Ocala, FL

Marketing – Completed 1 Year of College

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