Customer Service Specialist with 7+ Years Experience

Immaculate Alindi

P.O. Box 265**-*****

Nairobi, Kenya

Tel: +254*********

Email: **********.******@*****.***

Languages: English, Swahili

Professional Summary

• Dynamic and results-driven customer service professional with over seven years of experience in diverse roles within the customer support industry. Adept at leveraging strong communication and interpersonal skills to deliver exceptional service and foster positive client relationships. Proven ability to resolve inquiries efficiently and collaborate effectively in team environments, committed to enhancing customer experiences and contributing to organizational goals. Key Skills:

• Proficient in Microsoft Office Suite

• Excellent customer service and interpersonal abilities

• Strong verbal and written communication skills

• Problem-solving and analytical thinking

• Training and staff development

• CRM systems expertise and data management

• Multitasking and organizational skills

• Market research and decision-making collaboration Professional Experience:

Office Administrator

Avant Garde Dynamics Ltd June 2023 – December 2025

• Manage office operations and maintain supply inventory.

• Coordinate communication among project teams, clients, and vendors.

• Maintain and organize project documentation, including contracts, permits, and schedules.

• Schedule meetings, manage calendars, and process invoices.

• Ensure compliance with safety regulations and company policies.

• Respond to client inquiries, providing exceptional customer service. Customer Service Representative

Southcape Investment Ltd T/A Palmsbet Kenya May 2021 – January 2023

• Delivered exemplary customer service through multiple communication channels.

• Resolved customer inquiries and complaints promptly and professionally.

• Maintained accurate customer interaction records using CRM systems.

• Empowered customers with product knowledge and troubleshooting support.

• Collaborated with team members to address escalated issues and provide actionable insights. Training and Support Agent

Gamcode Ltd T/A Betin Kenya February 2018 – October 2019

• Designed and delivered training programs for franchise shop owners and staff.

• Conducted performance assessments and implemented improvement plans.

• Facilitated communication between franchisees and the corporate team. Customer Service Representative

Gamcode Ltd T/A Betin Kenya September 2016 – February 2018

• Assisted customers with betting inquiries and transactions in a secure environment.

• Handled complaints with professionalism and integrity.

• Processed bets, explained odds, and provided excellent customer service. Call Center Agent

Ison BPO Ltd September 2015 – May 2016

• Managed inbound and outbound calls, addressing customer complaints and inquiries.

• Conducted market research and updated customer databases.

• Delivered proactive customer service notifications. Education

Kenya Private Sector Alliance Kenya December 2012

• Certificate in Life Skills

Craft Silicon Foundation December 2009 – May 2010

• Certificate in Basic Computer Skills

Our Lady of Mercy Secondary School February 2006 – November 2009

• Kenya Certificate of Secondary Education

Referees

Njeri Muriithi

Human Resource Manager

Southcape Investment Ltd

Tel: +254*********

Grace Ngugi

Shop Manager

Gamcode Ltd, T/A Betin Kenya

Tel: +254*********

Ali Mutusi

Director

Avant Garde Dynamics Ltd

Tel: +254*********

Contact this candidate